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| Unlocking a Subscriber's Mailbox
> For security purposes, the INTUITY AUDIX system allows only three login retries per user session (call to the AUDIX system) before disconnecting. The Avaya INTUITY system also monitors the number of unsuccessful consecutive login attempts to a specific mailbox across multiple calls to the AUDIX system. If this number exceeds the number defined on the System- Parameters Features screen, the INTUITY AUDIX system locks out that subscriber's login ID, thus preventing further system access. The subscriber cannot access the AUDIX system until you unlock the subscriber's login. Use the Subscriber screen, Page 1 to unlock a subscriber's mailbox. #### Things to Consider About Unlocking a Subscriber's Mailbox
> Security/toll fraud | If a subscriber is repeatedly locked out of the AUDIX system, some unauthorized person may be attempting to tamper with that subscriber's mailbox. Report this to the subscriber's manager or to your company security office before unlocking the login ID. If the unsuccessful login attempts were made from an extension other than that of the owner of the mailbox, the Administrator's Log contains information about the break-in attempts.
> Screen access | Both AUDIX administrators using the vm login, and system administrators using the sa login can access the Subscriber screen and unlock a subscriber's mailbox.
#### Unlocking a Mailbox To unlock a subscriber's mailbox: Start at the Messaging Administration main menu and select Messaging. The system displays the AUDIX Command Prompt screen. At the`enter command:` prompt, enter change subscriber name/extension where name/extension is either the name or the telephone extension of the subscriber. The system displays the Subscriber screen, with a `y` in the `Locked?` field. (See Subscriber screen, Page 1.) Type an n in the `Locked?` field. Press F3 (Enter) to save the change. The cursor returns to the command line, and the system displays the following message: `Command Successfully Completed` Tell the subscriber that the mailbox is again available for login. Top of page

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