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Home > Maintenance > Events > VP (Voice Platform) Events
| VP (Voice Platform) Events
The following events are generated by the VP application and indicate a problem with the voice platform:
ADMIN001 CGEN001 CGEN020 CGEN023 CGEN024 CGEN026 CGEN036 CIOX001 CIOX002 CPU_DATAPEG CRON001 FAX001 FAX002 FAX004 FAX005 ICK001 ICK002 ICK003 ICK004 |  | ICK005 ICK006 ICK007 ICK008 ICK009 ICK010 ICK011 INIT002 INIT003 INIT004 INIT008 KERNEL_MEMPEG M_CGEN024 MTC002 MTC003 MTC004 MTC005 MTC008 MTC011 |  | MTC012 PAGE_SCANSPEG SPDM008 THR001 TRIP002 TRIP005 TRIP006 TRIP007 UNIX001 UNIX002 VCHK001 VROP001 VROP013 VROP016 VROP017 VROP021 VROP023 WIO_DATAPEG
### VP ADMIN001 ##### Description: The system uses this event to log command executions for display in the Administration History Log or in the Maintenance Log. ADM001 messages show the Process ID, process name, executed command, and status. ##### Repair Procedure: No corrective action is necessary. ### VP AUDIX_FS0004 ##### Description: AUDIX voice messaging files were corrupted. Subscribers cannot send or receive messages. Subscribers might be hearing "System experiencing difficulties." This alarm might occur if the system crashed or AUDIX was shutdown ungracefully. ##### Repair Procedure: Stop the messaging software (voice system). Start the messaging software (voice system). Verify that users can create and retrieve messages. If users cannot create and retrieve messages, contact your remote support center. ### VP CGEN001 ##### Description: The system detected an unexpected message about internal communications. ##### Repair Procedure: Contact your remote support center. ### ### VP CGEN020 ##### Description: The system has no service assigned and does not answer calls. ##### Repair Procedure: See Administering Basic Channel and Number Settings for information on assigning service to channels. ### VP CGEN023 ##### Description: A channel was returned to the default owner because of an abrupt exit of the prior channel owner. Any outstanding activities on the channel are canceled, and the channel is made available to take new calls. ##### Repair Procedure: No corrective action is necessary. ### VP CGEN024 ##### Description: The system failed to execute a process. ##### Repair Procedure: Contact your remote support center. ### VP CGEN026 ##### Description: The system experienced a timeout failure when it attempted to idle the specified channel. ##### Repair Procedure: Contact your remote support center. ### VP CGEN036 ##### Description: This is an informational message that occurs at startup. ##### Repair Procedure: No corrective action is necessary. ### VP CIOX001 ##### Description: The indicated file cannot be accessed for the reason listed in the message. Applications requiring playing from or recording to the file will be incomplete. ##### Repair Procedure: Contact your remote support center. ### VP CIOX002 ##### Description: The indicated file cannot be reserved for the reason listed in the message. Applications requiring recording to the file will be incomplete. ##### Repair Procedure: Contact your remote support center. ### VP CPU_DATAPEG ##### Description: The system’s CPU usage exceeded configuration guidelines. ##### Repair Procedure: Contact your remote support center. ### VP CRON001 ##### Description: The system detected that CRON was not running and started it. ##### Repair Procedure: No corrective action is necessary. ### VP FAX001 ##### Description: The fax could not be sent. ##### Repair Procedure: This is an informational message. No corrective action is necessary. ### VP FAX002 ##### Description: The fax could not be received. ##### Repair Procedure: This is an informational message. No corrective action is necessary. ### VP FAX004 ##### Description: The system cannot get the transmitting subscriber's information. ##### Repair Procedure: This is an informational message. No corrective action is necessary. ### VP FAX005 ##### Description: A general fax error occurred, such as a disconnect. ##### Repair Procedure: This is an informational message. No corrective action is necessary. ### VP ICK001 ##### Description: The integrity checking process has received an invalid request. The system is ignoring the request. ##### Repair Procedure: Contact your remote support center. ### VP ICK002 ##### Description: The integrity checking process encountered an internal error. ##### Repair Procedure: Contact your remote support center. ### VP ICK003 ##### Description: The integrity checking process received a command request. ##### Repair Procedure: No corrective action is necessary. ### VP ICK004 ##### Description: The integrity checking process was completed. ##### Repair Procedure: No corrective action is necessary. ### VP ICK005 ##### Description: The integrity checking process changed the state of the operating system kernel auto-reboot flag. The Maintenance Log message lists the new state. ##### Repair Procedure: No corrective action is necessary. ### VP ICK006 ##### Description: The integrity checking process took the identified action. The Maintenance Log message lists the action. ##### Repair Procedure: No corrective action is necessary. ### VP ICK007 ##### Description: The directory location for the integrity checking process’s file is accessible by nonauthorized users. The file is not secure and could be vulnerable to corruption that could have an impact on system functionality. ##### Repair Procedure: Contact your remote support center. ### VP ICK008 ##### Description: A file used by the integrity checking process is accessible by non-authorized users. The file is not secure and could be vulnerable to corruption that could impact system functionality. ##### Repair Procedure: Contact your remote support center. ### VP ICK009 ##### Description: The integrity checking process found and corrected a problem with the specified file. ##### Repair Procedure: No corrective action is necessary. ### VP ICK010 ##### Description: The integrity checking process found a file specified by a rule that does not meet the requirements of the rule. Depending upon the rule, the integrity checking process could attempt to correct the problem or simply report it. ##### Repair Procedure: If the message does not indicate that the problem has been automatically corrected, contact your remote support center. ### VP ICK011 ##### Description: The integrity checking process is changing to the run level listed in the message. A change in run levels affects which rules are in force. ##### Repair Procedure: No corrective action is necessary. ### VP INIT002 ##### Description: The system cannot find a circuit card. ##### Repair Procedure: Contact your remote support center. ### VP INIT003 ##### Description: The system recognized a new circuit card. ##### Repair Procedure: No corrective action is necessary. ### VP INIT004 ##### Description: The system has taken administrative action to renumber channels. ##### Repair Procedure: No corrective action is necessary. ### VP INIT008 ##### Description: The system detected a change in the voice system hardware and automatically renumbered the channels. ##### Repair Procedure: No corrective action is necessary. ### VP KERNEL_MEMPEG ##### Description: The system is using too much kernel memory (kmem). ##### Repair Procedure: Determine the frequency of the event's occurrence. If the event is occurring: Only during the system's peak traffic hours, you might need to purchase additional resources. Contact your sales representative to purchase additional resources. At times other than the peak traffic hours, contact your remote support center. ### M_CGEN024 ##### Description: The system failed to execute a process. ##### Repair Procedure: Contact your remote support center. ### VP MTC002 ##### Description: The card state for the identified card or channel changed as the result of an external action. ##### Repair Procedure: No corrective action is necessary. ### VP MTC003 ##### Description: The card state for the identified card changed to broken. Applications dependent on this card will not function. ##### Repair Procedure: Contact your remote support center. ### VP MTC004 ##### Description: The system started diagnostics on the card listed in the Maintenance Log message. ##### Repair Procedure: No corrective action is necessary. ### VP MTC005 ##### Description: The indicated card successfully passed all performed diagnostics. ##### Repair Procedure: No corrective action is necessary. ### VP MTC008 ##### Description: A clock is present on the card listed in the Maintenance Log message. ##### Repair Procedure: No corrective action is necessary. ### VP MTC011 ##### Description: TDM diagnostics passed. ##### Repair Procedure: No corrective action is necessary. ### VP MTC012 ##### Description: TDM diagnostics started. ##### Repair Procedure: No corrective action is necessary. ### VP PAGE_SCANSPEG ##### Description: The system is experiencing too many page scans per second. ##### Repair Procedure: Contact your remote support center. ### VP SPDM008 ##### Description: The speech disk manager started. ##### Repair Procedure: No corrective action is necessary. ### VP THR001 ##### Description: The system exceeded the threshold level for messages. ##### Repair Procedure: Contact your remote support center. ### VP TRIP002 ##### Description: Corrupt data has been detected on the system. ##### Repair Procedure: No corrective action is necessary. This is an informational message. ### VP TRIP005 ##### Description: The channel listed in the message lost loop current. If the loop current is lost during a call, the call terminates and the system automatically takes the channel out of service. The channel automatically returns to service when the loop current returns. ##### Repair Procedure: No corrective action is necessary. This is an informational message. ### VP TRIP006 ##### Description: The loop current has been restored. ##### Repair Procedure: No corrective action is necessary. This is an informational message. ### VP TRIP007 ##### Description: The channel listed in the message lost loop current and changed its state to FOOS (facility out-of-service). If the loop current is lost during a call, the call terminates and the system automatically takes the channel out of service. The channel automatically returns to service when the loop current returns. ##### Repair Procedure: Verify that the line is plugged into the channel indicated and the appropriate switch connections are made. Examine the line cord for damages, and replace the cord if it is damaged. Test the line by plugging in a telephone set. If the problem persists, contact your remote support center. ### VP UNIX001 ##### Description: The operating system kernel detected an error and logged it to the system console. The INTUITY system software then placed a copy of the message into the Maintenance Log. UNIX001 messages are informational messages. The impact of the event on voice system functionality depends on the content of the message and the severity of the problem. ##### Repair Procedure: Contact your remote support center. ### VP UNIX002 ##### Description: The operating system kernel detected an error. The type of error present then determines the impact on the system. These errors might not cause the system to stop, but they usually indicate that system functionality is impaired. ##### Repair Procedure: Contact your remote support center. ### VP VCHK001 ##### Description: More than 80% of the purchased hours are being used. ##### Repair Procedure: Ask subscribers to delete unneeded messages. Stop the messaging software (voice system). Start the messaging software (voice system). If the problem still exists, purchase additional hours of speech. For more information, contact your Avaya sales representative. ### VP VROP001 ##### Description: The user’s attempt to run an administrative command, for example, list phrases, add a phrase to the speech file system, copy a phrase from the speech file system to a operating system file, or erase a phrase, has failed. Call processing is not affected. ##### Repair Procedure: Contact your remote support center. ### VP VROP013 ##### Description: The system is not able to guarantee that speech gaps will not occur. Gaps can occur between phrases or within a phrase. ##### Repair Procedure: Contact your remote support center. ### VP VROP016 ##### Description: A phrase in the speech file system is corrupt. The phrase cannot be played or removed until the problem is corrected. Call processing for other phrases is not affected. ##### Repair Procedure: Contact your remote support center. ### VP VROP017 ##### Description: The system detected some type of anomaly while performing the action listed in the Maintenance Log entry. The voice response action might not have been completed successfully. ##### Repair Procedure: Contact your remote support center. ### VP VROP021 ##### Description: The system reached the maximum number of customer input and output processes, therefore delaying speech playback. Excessive load on the system can cause this condition. ##### Repair Procedure: No corrective action is necessary. This is an informational message that indicates a condition that is not severe. ### VP VROP023 ##### Description: The system experienced a stutter in speech. ##### Repair Procedure: No corrective action is necessary. ### VP WIO_DATAPEG ##### Description: The system’s input/output wait times exceeded the configuration guidelines. ##### Repair Procedure: Contact your remote support center. Top of page

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