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| Administration Tools and Utilities
> INTUITY AUDIX provides several tools and utilities that are available to enhance the system administration environment including: INTUITY AUDIX Expert System AUDIX Administration and Data Acquisition Package Backup and Restore ### INTUITY AUDIX Expert System Since 1987, AT&T's, and now Avaya's, Services organization has used artificial intelligence technology in the form of expert system tools, in conjunction with its human technicians, to provide its customers with first-rate maintenance support. INTUITY AUDIX is supported by the INTUITY Audix Expert System, which is a computer system that facilitates solving problems in a given field or application by drawing inference from a knowledge base developed from real-life experiences. The Expert System works in the background by collecting data from a remote location; it is not an interactive tool. For more information on how this Expert system works, see INTUITY AUDIX Expert System. ### AUDIX Administration and Data Acquisition Package The AUDIX Administration and Data Acquisition Package (ADAP) is part of the standard INTUITY AUDIX system configuration. ADAP is a collection of software programs installed on a customer-provided PC. ADAP uses a command-line language interface and allows the customer's system administrator to download traffic data, subscriber data, and other system data from the messaging database files on the INTUITY AUDIX system to a PC or printer for further processing. Administration of the ADAP software is the customer's responsibility. For more information on how ADAP works, see ADAP. #### ADAP Connectivity Connections can be established directly through an RS-232 port (COM1) or indirectly using remote access capabilities as discussed in the topic Remote Access. The customer's system administrator logs in to the voice messaging system using an ADAP-supplied command. #### ADAP Data Management Live data is the information maintained by the voice messaging system and stored on the INTUITY AUDIX system itself. Except for database-modification commands and the system attendant reports, ADAP does not work directly with live data in the voice messaging database. Instead, ADAP copies this data to the PC. Changing the data stored on the PC does not change the information stored on the voice messaging system. With the command-line language, the customer's system administrator can retrieve and send data directly to the PC or to a printer for further processing. #### ADAP Optional Components To use ADAP's capabilities, it might be necessary to add some components to the standard configuration. The following table lists the ADAP requirements. See ADAP for more information. Table: ADAP Requirements
> Component | Notes
> Personal computer (PC) | The ADAP software must be loaded on a computer that is separate from the INTUITY AUDIX system.
> ADAP software | Standard with the INTUITY AUDIX system.
> ### Backup and Restore The INTUITY AUDIX system backs up data to a 650-MB rewritable compact disc (CD-RW). In the event of a system failure, the information stored on CD-RW backup media is used to restore the system back to an operational state. There are two types of backups, unattended and attended.
> Note: An attended backup cannot run during an unattended backup. An unattended backup cannot run during an attended backup.
> #### Unattended Backup The INTUITY AUDIX system regularly and automatically backs up information critical to its operation. This kind of backup is called an unattended backup. If the backup fills the CD-RW, the unattended backup alone might not completely restore the system to its previous state. However, it does contain all of the information necessary to bring the system back to working order. In the event of a system failure, some voice messages could be lost if you have not performed an attended backup. #### Attended Backup In addition to the information saved during the nightly or unattended backups, an administrator can copy other types of information from the INTUITY AUDIX system to CD-RW storage for security and recovery purposes. This is called an attended backup. An attended backup gives the administrator more options regarding which data to back up than does an unattended backup. For example, the administrator can back up all voice messages and other voice data using an attended backup.
> Note: Establish a regular, rigorous backup schedule based on the quality of service you plan to provide to your subscribers.
Avaya recommends performing an attended backup at all of the following times: After making major system changes After entering new subscribers When experiencing system problems to avoid losing information entered since the last unattended backup #### Related Backup and Restore Information For more information about backing up and restoring system data, see Backup and Restore for instructions about how to: Manage the Backup Media Back Up System Files (Unattended) Back Up System Files (Attended) Restore Backed-Up System File Top of page

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