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| SW (Switch Integration) Events
The following events are generated by the SW application and indicate a switch integration problem:
IB120 IB140 IB150 IF140 IF150 OVL080 OVL090 OVL150 OVL220 OVL230 |  | OVL250 OVL260 OVL270 OVL280 OVL300 SA100 SA110 SE160 SE170 SW100 |  | SW110 SW120 SW130 SW150 SW180 SW190 SW210 SW220 SX100 SX110 | SX120 SX140 SX170 TY120 TY130 TY150 TY170
### SW IB120 ##### Description: This event indicates a process failure on the platform. Call transfers to an extension and message-waiting indicator (MWI) updates might fail. ##### Repair Procedure: Contact your remote support center. ### SW IB140 ##### Description: This event indicates a process failure on the platform and that MWI updates might not occur. ##### Repair Procedure: Contact your remote support center. ### SW IB150 ##### Description: This event indicates a process failure on the platform or that all channels were continuously busy while the switch integration software was trying to perform MWI updates. MWI updates will not occur. ##### Repair Procedure: Contact your remote support center. ### SW IF140 ##### Description: MWI blackout period starts. MWI updates will not occur during this period. ##### Repair Procedure: No corrective action is necessary. ### SW IF150 ##### Description: MWI blackout period ends. MWI updates will resume. ##### Repair Procedure: No corrective action is necessary. ### SW OVL080 ##### Description: The host switch link is up. The event message displays the switch number. ##### Repair Procedure: No corrective action is necessary. ### SW OVL090 ##### Description: The remote switch link is up. The event message displays the switch number. ##### Repair Procedure: No corrective action is necessary. ### SW OVL150 ##### Description: The INTUITY AUDIX system has stopped sending data until it receives an acknowledgment. If this condition persists, the link goes down, and the system issues either the SW OVERLAN 1 or SW OVERLAN 2 Major alarm. This event might indicate network delay. ##### Repair Procedure: ##### Contact your remote support center. ### SW OVL220 ##### Description: The oehs process is ready to handle telephone calls. The initialization is completely healthy, and the system has created the sockets. This is a sanity event that indicates the successful installation of the package. ##### Repair Procedure: No corrective action is necessary. ### SW OVL230 ##### Description: The PMS interface software is not installed. ##### Repair Procedure: ##### Contact your remote support center. ### SW OVL250 ##### Description: The INTUITY AUDIX system received an abort disconnect message from the switch. This message can indicate that the switch is either going down or resetting. ##### Repair Procedure: ##### Contact your remote support center. ### SW OVL260 ##### Description: The INTUITY AUDIX system received a normal disconnect message from the switch. This event can be a part of a normal switch shutdown. ##### Repair Procedure: No corrective action is necessary. ### SW OVL270 ##### Description: The INTUITY AUDIX system received an unexpected control message from the switch that can indicate that: The data sent from the switch was corrupt. There is a LAN problem. If this condition continues, it eventually leads to a link down message that indicates that the INTUITY AUDIX system will drop the link and attempt to re-establish the link. ##### Repair Procedure: Contact your remote support center. ### SW OVL280 ##### Description: The INTUITY AUDIX system received an invalid sequence number in a data acknowledgment message from the switch. The system sent out data, and the acknowledgment message from the switch did not match the sent data. This message can indicate LAN problems. ##### Repair Procedure: Contact your remote support center. ##### ##### ##### ### SW OVL300 ##### Description: The INTUITY AUDIX system is unable to open the options file. ##### Repair Procedure: ##### Contact your remote support center. ##### ##### ##### ### SW SA100 ##### Description: The call information cannot be sent to the Switch Integration Data Interface Process (SWINDIP) for parsing. SWINDIP is a background process for parsing received call information. This results in telephone calls receiving nonintegrated call answer. Subscribers might also be reporting inconsistent MWI updates. ##### Repair Procedure: ##### Contact your remote support center. ##### ##### ##### ##### ### SW SA110 ##### Description: This event is related to interprocess communication (IPC) problems that are occurring on the system. Subscribers might be reporting inconsistent MWI updates. ##### Repair Procedure: ##### Contact your remote support center. ##### ##### ##### ##### ##### ### SW SE160 ##### Description: MWI updates will not occur. ##### Repair Procedure: ##### ##### No corrective action is necessary. ### SW SE170 ##### Description: The received queue ID (QID) has an inadmissible value. ##### Repair Procedure: ##### ##### ##### Contact your remote support center. ### SW SW100 ##### Description: A process is starting. The log will display the name of the process. ##### Repair Procedure: ##### ##### No corrective action is necessary. ### SW SW110 ##### Description: A process is starting. The log will display the name of the process. ##### Repair Procedure: ##### ##### No corrective action is necessary. ### SW SW120 ##### Description: SWINDIP failed to receive a message. ##### Repair Procedure: ##### ##### ##### Contact your remote support center. ### SW SW130 ##### Description: SWINDIP failed to send a message. ##### Repair Procedure: ##### ##### ##### Contact your remote support center. ### SW SW150 ##### Description: Failed to read parameter from file. ##### Repair Procedure: ##### ##### ##### Contact your remote support center. ### SW SW180 ##### Description: The system could not parse switch information. Some or all of the telephone calls might receive nonintegrated call answer. Usually, this error happens only when the switch might be under a heavy load, and only some subset of calls will fail. ##### Repair Procedure: ##### ##### ##### Contact your remote support center. ### SW SW190 ##### Description: The system could not log a message in the SWIN logs. ##### Repair Procedure: ##### ##### ##### Contact your remote support center. ### SW SW210 ##### Description: The format of the file is not correct. The process is unable to open the file. ##### Repair Procedure: ##### ##### ##### Contact your remote support center. ### ### SW SW220 ##### Description: The system was unable to write to a file. ##### Repair Procedure: No corrective action is necessary. ### ### SW SX100 ##### Description: The system is not correctly performing MWI updates for a particular extension. Subscribers might be reporting inconsistent MWI updates. This event is related to IPC problems that are occurring on the system. ##### Repair Procedure: ##### ##### ##### Contact your remote support center. ### ### SW SX110 ##### Description: The system is not correctly performing MWI updates for a particular extension. Subscribers might be reporting inconsistent MWI updates. This event is related to IPC problems that are occurring on the system. ##### Repair Procedure: ##### ##### ##### Contact your remote support center. ### ### SW SX120 ##### Description: The system is not correctly performing MWI updates for a particular extension. Subscribers might be reporting inconsistent MWI updates. This event is related to IPC problems that are occurring on the system. ##### Repair Procedure: ##### ##### ##### Contact your remote support center. ### SW SX140 ##### Description: The system is not correctly performing MWI updates for a particular extension. Subscribers might be reporting inconsistent MWI updates. This event is related to IPC problems that are occurring on the system. ##### Repair Procedure: ##### ##### ##### Contact your remote support center. ### SW SX170 ##### Description: The system is not correctly performing MWI updates for a particular extension. Subscribers might be reporting inconsistent MWI updates. This event is related to IPC problems that are occurring on the system. ##### Repair Procedure: ##### ##### ##### Contact your remote support center. ### SW TY120 ##### Description: Failed to write to the serial port. The event message will indicate if the problem is being caused by hardware or by administration. MWI updates will not occur. ##### Repair Procedure: ##### ##### ##### Contact your remote support center. ### SW TY130 ##### Description: The switch is blocked from MWI updates because: An MWI blackout period occurred. The switch sent a pause MWI message. ##### Repair Procedure: No corrective action is necessary. ### SW TY150 ##### Description: The switch might be sending bad information to the INTUITY AUDIX system. Calls might be nonintegrated. ##### Repair Procedure: No corrective action is necessary. ### SW TY170 ##### Description: Link monitoring is used for this switch. ##### Repair Procedure: No corrective action is necessary. Top of page

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