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Home > Concepts and Features > Administration
| Administration Overview
> INTUITY AUDIX contains a variety of topics that relate to initial and ongoing administration. Topics include: Administrative Interfaces Help Remote Access #### Administrative Interfaces The system provides three interfaces for accessing and administering INTUITY AUDIX features. These interfaces are: A telephone A console consisting of a dedicated monitor and keyboard for local administration access to a system of browser pages, menus, and screens The browser interface, which can be used from any location with access to the internal LAN or the Internet. Most of the platform and networking administration is done through the browser interface. The customer administration and messaging administration are carried out through the administration screens. Three customer administration logins allow varying levels of access to the features and capabilities: System administrator (sa) Voice mail (vm) Craft ##### Administration from the Telephone Interface The system administrator performs some administrative tasks using the telephone, including recording: Subscribers' names (this is optional; customers can record their own names.) Networked machine names — for information on networking, see Digital Networking Administration. Automated attendant menus and options. The voiced menu options that callers hear are actually personal greetings that the customer records for the Automated Attendant's extension. The Multiple Personal Greetings feature can also be used to provide different menus and options for different types of callers. For an overview of the Automated Attendant features, see Automated Attendants and Bulletin Boards. Bulletin Board announcements. As with Automated Attendants, the system administrator records Bulletin Board messages. For more information and procedures, see Automated Attendants and Bulletin Boards: What Is a Bulletin Board. Enhanced List Application (ELA) mailbox names. The Enhanced List Application (ELA) is a powerful messaging tool that can distribute large quantities of messages. To AUDIX, ELA mailboxes look and act like any customer mailbox. The system administrator records a name for a mailbox so that customers hear a meaningful name when sending messages for distribution. For more information and procedures, see Enhanced List Application. Announcement fragments and announcements. An announcement fragment is a recorded voice segment, and an announcement is a set of rules for determining when a specific fragment is to be played. For more information, see Customizing Announcements. ##### Administration from INTUITY AUDIX Browser Interface Most INTUITY AUDIX platform administration tasks are performed using windows accessed by selecting options from the Messaging Administration main menu. Through the INTUITY AUDIX windows the system administrator can: View information, enter information, access menus, or select available system options. Access the AUDIX command screens by starting at the Messaging Administration main menu and selecting Access online system Help and field Help for data entry fields in the window. ##### Administration from AUDIX Screens The system administrator administers most aspects of INTUITY AUDIX messaging using either the browser interface or the AUDIX Command Prompt screen. When the customer first accesses the AUDIX Command Prompt screen, a blank screen is displayed. From this screen, the customer enters commands that cause the system to display other screens, such as Machine Profile, Subscriber, and Class of Service screens. These screens allow the system administrator to enter or view information or to select available system options. Each screen has a name, which is part of the command that is used to display that screen. As with the browser interface, online Help and field Help for data entry fields are available. The following table describes the layout and components of the INTUITY AUDIX Administration screen.
> Table: INTUITY AUDIX Administration Screen Layout
> System status line | This line displays INTUITY AUDIX system information, including the machine name, application status, any active alarms, and the number of people logged in to the system.
> Command history line | This line displays the fully expanded command currently entered in the command line and the current page number and page count (for example, `change` `subscriber "Jane Doe" Page 1 of 2`). If the active screen is a Help screen, this line contains the title of the screen or field Help (for example, `change subscriber "Jane Doe": field help Page 1 of 1`).
> Activity area | The activity area displays: Data-entry fields used to specify new or changed parameter values Display-only fields, which contain current parameter values that cannot be changed from this screen Report results, which display requested system information Screen and field Help activated with the Help or Choices keys
> Help/error message line | This line displays system feedback (for example, `Command Successfully Completed`), error messages, and prompts.
> Command line | This line is used to enter commands to access a new screen or exit AUDIX Administration.
> Function key labels | This portion of the screen shows labels for function keys F1 through F8. The labels indicate the actions invoked by pressing the function keys while a screen is active.
> ##### System Logins There are three logins that provide varying levels of access to the features and capabilities of the INTUITY AUDIX system. This layered login approach provides a means to limit access to certain features. ###### VM Login The voice mail (vm) login permits: Administration of the INTUITY AUDIX voice messaging feature package through the AUDIX administration screens Access to selected maintenance logs ###### SA Login The system administrator (sa) login permits: Administration of all the INTUITY AUDIX feature packages and systemwide features through both the INTUITY AUDIX windows and the AUDIX administration screens Access to selected maintenance logs ###### Craft Login The services craft login permits: Administration of all the INTUITY AUDIX feature packages and systemwide features through both the INTUITY AUDIX windows and the AUDIX administration screens Access to all maintenance logs
> Note: The craft login is reserved for services personnel.
##### Administrative Access by More Than One Person A system allows more than one person to perform the same function on the same screen, for example, adding a customer to the INTUITY AUDIX Voice Messaging database. However, when two people happen to be editing the same profile, only the changes made by the person who saves the screen last are written to the hard disk. The other changes are lost. #### Help Help is available at three levels: When using a computer or terminal, Help can be activated for any window, screen, or field. Use the Help and Choices keys for the purpose of obtaining assistance. The Help key provides general system information, navigation suggestions, and data entry overviews. The Choices key is active when the cursor is in a field, window, or screen and provides specific information for the field, window, or screen. Help can be obtained from the INTUITY AUDIX documentation set. This set of documents contains detailed administrative and diagnostic procedures. When using a telephone, Help can be obtained by calling the remote services center, which is open 365 days a year. #### Remote Access Remote access allows system administrators to perform administrative duties from a console that is not part of the INTUITY AUDIX system. For example, system administrators can use a console at their desks for remote access, or can access the Administration pages from a browser on the LAN. There are two types of remote access: services remote access and customer remote access. ##### Services Remote Access Technicians can access a system remotely through the maintenance modem on the second communications port (COM2). The maintenance modem should have been installed with the new system. For more information, see Connecting the Modem. With the Access Security Gateway (ASG) feature, you can secure the administration and maintenance ports on the INTUITY AUDIX server. Whenever a subscriber begins a session on the server for purposes of administration or maintenance, the subscriber must enter a valid login ID. If the ASG interface is administered, the server issues a numerical challenge. The subscriber must enter the correct numerical response in order to access the INTUITY AUDIX administration and maintenance features. Using ASG reduces the possibility of unauthorized access to the system. See Administering the ASG Gateway for procedures for using the ASG interface. ##### Customer Remote Access The customer can access the INTUITY AUDIX system remotely through a terminal and modem connected to a serial port or USB port, or over the customer's LAN with any web browser. #### Internet Messaging Administration The system administrator can administer the operation of Internet Messaging through a World Wide Web browser interface. Where possible, default values or a list of selections are provided. However, some fields require that an entry be made, after which the system will operate properly. To move from one screen to the next, click the Next link at the bottom of each page. For additional information on Internet Messaging, see Overview of Activating Internet Messaging. Top of page

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