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| Customizing Announcements Overview
> While using the INTUITY AUDIX LX messaging system, you hear voice prompts. Voice prompts, which are also referred to as announcements, tell you what to do and what your options are. Use the commands and procedures described in this topic to change AUDIX announcements to meet the needs of your business and of your users. #### Topic Assumptions The procedures in this topic assume you know basic INTUITY AUDIX commands and navigation, such as logging in and out of the system, the difference between the vm and sa logins, command prompt function and usage, and how to move from field to field within a page or window. If you are not familiar with INTUITY AUDIX system basics, read Getting Started before you continue. ### Definitions of Fragments, Announcements, and Announcement Sets To customize AUDIX announcements, you need to understand precisely what is meant by fragments, announcements, and announcement sets. #### Fragments The voice prompts you hear in AUDIX consist of one or more pieces of recorded text called fragments. A fragment is a recorded word, phrase, or sentence. Each fragment is identified by a number prefaced by the letter "f". For example, the voice prompt "Previous login incorrect. Please re-enter extension and pound sign," contains these two fragments: f233 "Previous login incorrect. Please re-enter extension," f224 "and pound sign." #### Announcements An announcement is actually a placeholder within the system for playing fragments. Each announcement is identified by a number prefaced by the letter "a". For instance, a10 is announcement 10. Each event that can occur within AUDIX has one or more announcement numbers permanently assigned to it. Fragment numbers are then assigned to the announcement numbers. Thus, when a caller or subscriber completes an event (such as pushing a button), AUDIX processes the announcement number assigned to that event and then plays the fragments assigned to that announcement. See Example: How an Announcement Links Voice Fragments to Events for a sample event sequence. In this example, announcement a815 marks a place to play fragments when a caller connects to AUDIX. The standard voice prompt at this point says "Welcome to AUDIX. For help at any time, press * 4" (or "* H" in some installations). As the caller continues to press more keys, additional announcements trigger AUDIX to play the assigned fragments. Announcements are fixed in place. You cannot use an announcement number to mark a different point in the AUDIX system. Therefore, you cannot add, change, or delete an announcement number. However, you can add, change, or delete fragments assigned to announcements and thereby change announcements. See Commonly Customized Fragments and Announcements for a list of commonly changed announcements. #### Announcement Sets An announcement set is a collection of announcements. These can be standard or custom announcements. ##### Standard Announcement Sets INTUITY AUDIX offers standard announcement sets in several languages. Contact your account executive to get the latest list. The standard set is loaded and activated by default.
> Note: If the standard version is English, your system comes with two announcement sets: a standard version and a terse version. The terse version contains all of the announcements in the standard set, but individual announcements contain fewer words. For example, the standard US version of announcement a2 is "Partial entry deleted." The terse version is "deleted." You can also create and activate custom announcements for the terse set.
##### Custom Announcement Sets To create a custom announcement set, you add an announcement set name to the system and then copy into that set the announcements from another standard or custom set. You can then change the announcements and fragments in the newly created custom set and activate it. ##### Active and Administrative Announcement Sets The standard announcement set is the default active announcement set. "Active" means that AUDIX currently plays the set's announcements to users. You can also designate an announcement set as the administrative announcement set. "Administrative" means that you can record into the set. The administrative set may or may not also be the active announcement set. If the same announcement set is both active and administrative, any recorded changes made to the administrative version are also made automatically to the active version. If your announcement set is US English, you may want to replace the standard version with the terse version as the active announcement set. See Activating an Announcement Set if you want to designate terse as the active announcement set. ##### Installation of Other Languages For information about obtaining and installing another language announcement set, contact your account executive. Top of page

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