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| INTUITY AUDIX Basics
> ## Overview Logging In to the INTUITY AUDIX System Messaging Administration Main Menu and Pages INTUITY AUDIX Administration Screens Passwords Logging Out of the INTUITY AUDIX System Remote Administration Adding Switch Time Zones Checking and Setting the System Clock Getting to the Audix Command prompt Activating Alarm Origination ## Logging In to the INTUITY AUDIX System You can use one of the following logins to the INTUITY AUDIX system:
> Table: INTUITY AUDIX Logins
> Login | Definition | Allows you to access:
> --- | --- | ---
> sa | System administrator | All AUDIX administration screens All Avaya web-based administration pages, except a few screens that are accessible only to service technicians
> vm | Voice messaging administrator | Most AUDIX administration screens
> Your service technician installs your system with default passwords. You should immediately change these passwords after the installation is complete. After familiarizing yourself with the basic operations of the INTUITY AUDIX system detailed in the next few sections, set a new password.
> ### Login Procedure To log in to the INTUITY AUDIX system: Turn on the monitor. The system displays the following message: `console login:`
> Note: The sample screens, menus, and pages provided in this help system may vary slightly from your system display.
> Enter the appropriate login. The system is case sensitive, so use lowercase letters. The system displays the following message: `password:` Enter the password for your login. The Messaging Administration main menu displays. Select items from the menu by clicking on them. Use the browser's Back button to go back to the previous screen, or select another menu item from the Messaging Administration main menu on the left side of the screen. ## Messaging Administration main menu and Pages The Messaging Administration main menu and the pages it leads to provide general system administration and settings for the INTUITY AUDIX LX. The following are available from most of the pages: Save, Submit, Add (or some action) that executes a command or makes a system change Help button that opens a separate browser window to display the applicable help topic Field names that open a separate browser window to display the applicable field description ### INTUITY AUDIX Administration Screens Instructions in this help system assume that you used the sa login to access the Avaya INTUITY system. The instructions for screen navigation and data entry also apply to the vm login, although the vm login can only be used to access some AUDIX administration screens.
> The Avaya INTUITY system allows more than one person to perform the same function using the same screen, for example, adding a subscriber to the AUDIX system database. However, if two people happen to be, for example, editing the same subscriber's profile, only the changes made by the person who saves the screen last are written to the system database. The other person's changes are lost.
> ### Accessing Administration Screens You perform most INTUITY AUDIX system administration tasks using screens accessed by selecting options`` in the Messaging Administration main menu. Through the AUDIX administration screens you view information, enter information, or select available system options. You access the various AUDIX administration screens primarily via commands that you type at the command line. This is a different method of access from the browser pages that are used to gain access to other parts of the system. To follow along with explanations in this section, use the sa or vm login to access the AUDIX Command Prompt Screen. For information about the basic layout of the AUDIX Command Prompt (AUDIX Administration) screen, see Layout of the AUDIX Command Prompt Screen. ##### ### Standard Screen Function Keys Several function keys perform standard actions regardless of the screen you are viewing. Other commands are unique to a particular screen. The following table describes the purpose of each standard function key.
> Table: AUDIX Administration Standard Function Keys
> Function Key | Purpose
> --- | ---
> F1 (Cancel) | Aborts the current activity and returns the cursor to the command line. When the cursor is on the command line, F1 erases the entire contents of the command line. On a help screen, F1 returns to the screen on which the help was requested.
> F2 (Refresh) | Repaints the screen.
> F3 (Enter) | Submits the information entered on a screen for the action specified on the command line. When the cursor is in the command line, F3 requests execution of the command. Note: RETURN has the same effect as F3 (Enter) when the cursor is on the command line. On a screen, RETURN moves the cursor forward from one field to the next.
> F4 (Clear Fld) | Clears an entire field in a screen or a single keyword from the command line. For example, if the command line contains the command list cos and you press F4, the command line changes to list.
> F5 (Help) | When the cursor is on the command line, pressing this key is identical to typing the help command; that is, it displays a screen explaining all the types of help available in the INTUITY AUDIX system. When the cursor is on a screen, this key requests help for the entire screen.
> F6 (Choices) | When the cursor is on the command line, this key requests a menu of valid entries for command line keywords. Once a Choices menu is displayed, pressing F6 selects the highlighted item from the menu. When the cursor is on a screen, F6 requests help for the particular field where the cursor appears. The field help menu provides an explanation of the field and a list of valid values or actions for the field. When a field menu is displayed, pressing F6 again selects the highlighted item from the menu.
> F7 (NextPage) | Moves forward through multiple pages of administration screens, reports, or help screens.
> F8 (PrevPage) | Moves backward through multiple pages of administration screens, reports, or help screens.
> ### The Command Line This section describes the syntax for the commands that activate the INTUITY AUDIX administration screens. #### Verb-Object Syntax The commands to activate the INTUITY AUDIX administration screens follow a verb-object syntax. A qualifier such as a subscriber or machine name may be added to some verb-object commands. The structure of the INTUITY AUDIX screen-activation commands is: Verb or Verbs Object or Object Phrase Qualifier or Qualifiers Each of these three elements of the command-line is described below. See AUDIX Administration Screens Organized in the Screen Summary section for a complete list of the screen-activation commands. #### Command-Line Verbs The first element of the command-line is the verb, which specifies the type of action. The following is a list of INTUITY AUDIX verbs in the command-line. Those marked with an asterisk (*) are complete commands; that is, they are never combined with objects or qualifiers.
> add | audit | change | copy | display | exit*
> get | help* | list | logoff* | remove | reset
> test | toggle | trace |  |  |
> #### Command-Line Objects and Object Phrases The second element of the command-line is the object or object phrase. This is usually a screen name. The screen name consists of one or more words that identify the screen. If more than one word is used, you must type a hyphen between the two words to ensure that the object phrase has no embedded spaces. Screen names are generally (but not always) the same as the title of the screen as it appears on your monitor. Examples of objects and object phrases are alarms, measurements, remote-messages, subscribers, and system-parameters. #### Command-Line Qualifiers The third element of the command-line is the qualifier. A command-line qualifier can be a subscriber extension number (12345), a date (7/21/99), a subscriber name ("Jane Doe"), and other specific parameters. Note that a qualifier with an embedded space, such as the subscriber name Jane Doe, must be put in quotation marks, such as: "Jane Doe". #### Variations of Commands You can activate most screens by more than one version of a command. The different versions of the screen-activation command are distinguished by the verb that begins the command line, and the qualifiers that end it. For example, there are four versions of the command to activate the Subscriber screen: add subscriber name/number change subscriber name/number display subscriber name/number remove subscriber name/number All of these commands activate the Subscriber screen with information about the subscriber, whose name or telephone number you typed. The display and remove versions of the command activate a display-only version of the screen. The add and change versions of the command activate a data entry version of the screen that allows you to make changes to the features assigned to the AUDIX subscriber specified by name/number. #### Command-Line Abbreviation For most screen-activation commands, you can enter a minimum unique subset of the full command string and the system expands the entry. For example, the command change system-parameters sending-restrictions can be abbreviated to ch sy s since this is a unique subset of the full command. The abbreviation of each word in the command must be represented by the first n letters of the word in the correct spelling order, where n is the minimum number of letters that uniquely specifies the command word. As a general rule, n is equal to 2. In other words, it usually takes two characters to uniquely identify each element of the command line. There are two exceptions to the correct-spelling rule: announcement-set is abbreviated annc, and class of service is abbreviated cos. In the previous example, the string ch sys s is acceptable as a unique subset of the full command. However: The string chg sys s is not acceptable because chg is not the first three letters of "change" The string ch s s is not acceptable because ch s is not unique; that is, it could also mean change subscriber or change system-parameters. Note that hyphenated words such as system-parameters and sending-restrictions are treated as single words. #### Command Structure You can build a command one word at a time. For example, at the beginning of the command line you can press F6 (Choices) to see a list of all valid command verbs. If you then enter ch, the system expands ch to `change` and lists all valid words that can follow change. If you then enter sy, the system expands the command line to `change system-parameters` and lists all valid words that can follow. If you enter a string that is not a valid command word or is not a valid or unique abbreviation, the system notifies you of the mistake. If you omit a required command qualifier such as a subscriber name or extension, or a port address, the system prompts you for the missing information. #### Command-Line Help While you are entering a command, pressing the F6 (Choices) function key displays a menu of allowable command words in the activity window. The choices displayed depend on the position of the cursor in the command line. That is, the allowable command words displayed when you press F6 (Choices) are only those command words that can follow the word or words that are currently to the left of the cursor, if any. Select from the choices displayed on the menu by using the TAB key or arrow keys, or by typing the first one or two characters of the desired menu choice. #### Command History and Command-Line Editing The system memory retains a list of the 10 most recently entered commands. After you enter a command, you can scroll back through a list of previous commands using the UP ARROW key. Each time you press the UP ARROW key, the previous command in the command list is retrieved. Each time you press the DOWN ARROW key, the next command in the command list is retrieved. The retrieved command is placed on the command line with the cursor at the end of the line. This is a convenient way to reenter commands containing subscriber names or telephone numbers, for example, without retyping the entire command. The following table shows the editing actions that are possible once you display a previously executed command on the command line.
> Table: AUDIX Administration Command Line History and Editing
> Key | Purpose
> --- | ---
> F1 (Cancel) | Erases the entire contents of the command line
> LEFT ARROW | Moves the cursor to the beginning of the previous word on the command line
> TAB or RIGHT ARROW | Moves the cursor to the beginning of the next word on the command line
> UP ARROW | Moves through previously completed commands
> DOWN ARROW | If you have gone too far through previously completed commands, moves back through the commands
> BACKSPACE | Deletes the character preceding the cursor
> F4 (Clear Fld) | Clears a single keyword from the command line; for example, if the command line contains the command `list cos` and you press F4, the command line reads `list`.
> F5 (Help) | Displays a screen explaining the types of help available in the INTUITY AUDIX system
> F6 (Choices) | Displays a menu of valid entries for command-line keywords. Once a Choices menu is displayed, press F6 to select the highlighted item from the menu.
> F3 (Enter) | Expands a shortened version of a command and activates the screen
> #### Example of Command Line History and Editing You can also combine some of these editing operations. For example, suppose you need to add several subscribers at one time. To add the first subscriber with extension 1000: Type add subscriber 1000 Fill in the data entry fields on the screen. Press F3 (Enter) to save the information about this subscriber to the system database. To add the next subscriber, a new subscriber with extension 2000: Press F4 (Clr Fld). Enter 2000 This activates the Subscriber screen. It is now ready for you to enter information about the subscriber with extension 2000. Or, to change the record you just added: Press the UP ARROW key to retrieve the previous command. Press the LEFT ARROW key several times to move to the beginning of the line. Press F1 (Clear Fld) to remove the add keyword. Enter change in its place. ## Using AUDIX Administration Screens to Enter Data Some AUDIX Administration screens have data entry fields into which you enter values, such as subscriber extension numbers, announcement IDs, or class of service names. Other fields are display-only fields. You cannot enter data into display-only fields. ### Moving Between Data Entry Fields The following table shows the keys that are used to move between data entry fields within a screen.
> Table: Screen Navigation Key Descriptions
> Key | Purpose
> --- | ---
> RETURN (Enter) | Moves the cursor to the next field on the current screen in a left-to-right, top-to-bottom order. From the last field on a screen, this moves the cursor to the first field on the same screen.
> BACKSPACE | Deletes the last character entered into the field and moves the cursor backward one position.
> F4 (Clear Field) | Clears the current field.
> F6 (Choices) | Displays a menu listing the valid values, if any, for a field. You can select from the menu entries to populate that field.
> ### Data Entry When a screen is activated, the cursor is positioned at the beginning of the first data-entry field. The data entry fields have limits to the number of characters you can enter, depending on the nature of the field. Generally, the length of the field corresponds to the maximum number of characters allowed for that field.To obtain this information, position the cursor in a data entry field and press F6 (Choices). If you type invalid information into a field, the system displays a help message containing information to help clarify the required input. Some data entry fields are optional, while others require you to enter a value before saving the information to the system database. If you try to save information entered into a screen without entering all of the required information, the system displays a help message noting the missing information. You can reuse a screen once information entered on it has been saved. Combine the editing and cursor movement operations to place the cursor back at the first data entry field as described in the example on Example of Command Line History and Editing. When you type a character into the first position of a field, the previous contents of the field are cleared and the new characters are entered into it. ### Field Help and Selecting Valid Values from the Choices Screen When the cursor is in a field, pressing the F6 (Choices) function key displays information about the field and lists the valid values that can be entered in that field, if any. If there are several valid values, you can select one from the list using the arrow keys, or by typing the initial character of a value. ## Passwords When your system is installed, both the sa (system administrator) and vm (voice messaging administrator) logins come with a default password. You are required to change this password immediately. There are certain minimum standards passwords must follow. Additionally, you can administer several parameters of the password aging feature that will enhance the level of security the system maintains. This section provides the procedures for changing passwords setting password aging. You also administer subscriber default passwords and password aging. See Reassigning Subscriber Default Passwords for more information. ### Guidelines for Passwords To minimize the risk of unauthorized people using the INTUITY AUDIX system, follow these guidelines for system administrator passwords. Establish a new password as soon as the INTUITY AUDIX system is installed. Use 6–11 alphanumeric characters. The password must include at least one numeric character and two alpha characters. Never use obvious passwords, such as a telephone extension, room number, employee identification number, social security number, or easily guessed numeric or letter combinations (for example, denver or audix). Do not post, share, print, or write down passwords. Do not put the password on a programmable function key. Change the password at least once per month. You can administer your system to age the password and notify you that a new password is required. See Setting Administrator Password Aging for more information. ### Changing Passwords You should immediately change the password for the sa and vm logins after your system is installed. Once the new passwords are established, you should also establish a regular schedule for changing the passwords, for example, at least monthly. Be sure to tell any other AUDIX administrators or system administrators of the change in passwords. Both system administrators and AUDIX administrators can change passwords. AUDIX administrators who log in with the vm login can change the password for the vm login only. System administrators who log in with the sa login can change the password for both the sa login and vm login. ### Changing a System Password To change the password for the sa or vm login: Start at the Messaging Administration main menu, and select under Security:
>     Local Administrators
> 1. The system displays the Manage Local Administration Accounts page. At the Login drop-down box, select the login for the password you want to change. If you are changing the password for the first time, type in the default password assigned by the service technician. In the New Password field, type a new password containing 6 to 11 alphanumeric characters. In the Re-enter New Password field, type the new password again for verification. Click Save. The system displays a confirmation message. ### Setting Administrator Password Aging Use password aging to prompt users to enter a new password after a predetermined time interval has passed. Password aging can be applied to both the sa and vm logins. Aging administrator passwords is strongly recommended to help maintain a high level of system security. However, the sa login can disable the password aging feature for both the sa and vm logins. To set administrator password aging: Start at the Messaging Administration main menu and select under Security:
>        Local Administrators
> The system displays the Manage Local Administration Accounts page. Enter the appropriate information for the following fields: Password Expiration Minimum Age Before Changes Expiration Warning Select Save. For additional information about any field, click the field name. Select Save. The system displays a confirmation message. ## Logging Out of the INTUITY AUDIX System There are two options for logging out of the Avaya INTUITY system, depending on where you are working in the system. If you are performing AUDIX Administration, you are working in the Messaging window and must type exit at the AUDIX Command prompt. Then, select logoff at the top left hand corner of the web screen. If you are performing any other task, select logoff at the top left hand corner of the web screen. ## Remote Administration The Avaya INTUITY AUDIX system supports both local access and remote access for system administration. Local access for administration is supported using the system's dedicated monitor and keyboard. Remote access for administration is supported through a terminal and modem connected to the USB or serial port on the CPU or via the LAN. Remote access capabilities are a standard Avaya INTUITY AUDIX system feature. ### PPP and password overview Remote administration from outside of an internet firewall now requires that a PPP connection be established on the INTUITY AUDIX LX system. PPP (Point-to-Point Protocol) is a protocol for communication between two computers using a serial interface, in this case your personal computer connected by phone line to the INTUITY AUDIX LX system. Once the SAPPP parameters are established on the INTUITY AUDIX LX system, you can then log in over the Internet through a web browser using the sa or vm login. The 7400B and 7400A data modules are no longer used to log in to the system over a modem. ## Function Key Substitutes for Remote Login With some remote administration setups, the function keys are inoperable in the Messaging Administration screen. Therefore it may be necessary to use keystrokes as a substitute for onscreen or keyboard function keys. ## Messaging Administration Screen Function Key Substitutes The Function Key Substitutes table lists the keystrokes that you use in place of the function keys.
> Table: Function Key Substitutes
> Function Key | Keystroke Substitution
> --- | ---
> F1 (Cancel) | CONTROL+X
> F2 (Refresh) | CONTROL+L
> F3 (Enter) | CONTROL+E
> F4 (Clear Fld) | CONTROL+K
> F5 (Help) | CONTROL+W
> F6 (Choices) | CONTROL+C
> F7 (NextPage) | CONTROL+N
> F8 (PrevPage) | CONTROL+P
> DOWN ARROW | CONTROL+I
> BACKSPACE | CONTROL+H
> TAB | CONTROL+J
> ## Adding Switch Time Zones The AUDIX system must know the time zones in which the switches that it serves in a Distributed Communications System (DCS) network are located.
> Note: This procedure is valid for Avaya switches only. See your switch documentation to ensure correct administration procedures.
> To administer switch time zones: Start at the Messaging Administration main menu, and select under Server Administration: Date/Time/NTP server The system displays the Administer Linux Date and Time page. Enter information for those switches that are part of your communications system network according to the information in the table for Field Definitions: Switch Time Zone Screen. Press F3 (Enter) to save this information to the system database. Enter exit or another administrative command at the`` `enter command:` prompt. ## Checking and Setting the System Clock The Avaya INTUITY system uses the Linux system clock to perform certain time-dependent tasks, such as placing a time stamp on voice messages and doing the nightly backup of critical system data. The clock was probably set during the installation of your system, but you should check it during this getting-started phase. Check it again monthly, and whenever a daylight savings time change occcurs. When you set the system time for the Avaya INTUITY system using the procedures in this section, you set both the Linux system clock and the on-board (hardware) real-time clock. You should synchronize the Avaya INTUITY system to the switch or synchronize the Avaya INTUITY system and the switch to a real-time source. To check the Linux date and time: Start at the Messaging Adminisration main menu and select under Server Administration: Date/Time/NTP Server If necessary, make changes. Click Save to save the date and time changes. The system logs a message to the Administrator's log informing you of any changes made to the system date and time. The system does not reset to the new date and time until the system is restarted. See Stopping and Starting the voice system for more information. ## Activating Alarm Origination Complete this procedure if your location is outside of the United States. Installations inside the United States are set up automatically for alarm origination by the Remote Service Center.
> Important! Do not activate alarm origination for MERLIN LEGEND integrations unless the customer has purchased the optional alarm origination feature.
> > Activating alarm origination causes a remote location, such as the remote service center, to receive notification of alarms that occur on the INTUITY AUDIX LX system. Notification can only occur if the Maintenance Modem has been installed. See Connecting the Modem or Activating the Modem for more information. ### Administering the Configure Alarms page To administer the Configure Alarms page: Clear all alarms. Check the DVD drive for a DVD+RW. If the drive does not contain a DVD+RW for the nightly backup, insert a labeled DVD+RW into the drive.
> > Important! Do not activate Alarm Origination unless the DVD drive contains a back-up DVD+RW. Avaya has tested and strongly recommends using Verbatim DVD+RW single-sided 1X-4X 4.7 GB media to back up system data. Using DVD+RW media from other manufacturers may cause problems backing up or restoring system data. An average of 70,000 subscribers with voiced names can be stored per DVD during an attended backup.
> > Go to the Messaging Administration main menu and under the Alarming menu heading, select: Alarm Configuration The system displays the Configure Alarms page. Type the product ID number in the Product ID field. The product ID is always a 9-digit number beginning with the number 2. Do not continue without the correct product ID number. Select INADS from the Alarm Origination drop-down list. Verify that the entry in the Alarm Suppression field is inactive. If it is not, select inactive from the drop-down list. With alarm origination set at INADS, the system automatically sends out alarms to the remote support center. Make other selections as needed. Click the field names or the Help button to see complete field descriptions. Click Save. The system displays an information screen and the following message: The alarm form has been updated. Follow the Install Modem link if needed. ## Getting to the Audix Command prompt Go to the Messaging Administration main menu and select under Messaging Administration:
> >     Messaging
The system displays the AUDIX Command Prompt screen after you enter your password. Top of page

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