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| Troubleshooting ELA
> The Enhanced-List Troubleshooting table lists potential problems and suggested remedies to commonly encountered system problems.
> Table: Enhanced-List Troubleshooting
> Problem | Cause | Solutions
> --- | --- | ---
> Subscribers complain that they cannot reply to messages received from an enhanced-list. | Message was sent to an enhanced-list that did not permit Reply to Sender. | Administer the enhanced-list to allow Reply to Sender, if appropriate. Educate your subscribers about ELA functionality.
> Community IDs for the sender or recipient incorrectly administered. | Administer Community IDs for sender or recipient, if appropriate.
> Subscribers complain of getting multiple copies of the same message. | Recipient is on more than one list. | ELA does not check nested lists to verify if the same name appears in more than one place. Print out a copy of your enhanced-lists and remove duplicates, if possible. Educate your subscribers about ELA functionality.
> You inadvertently deleted the shadow mailbox. | — | ELA raises a warning alarm. Any messages waiting in the delivery "queue" are lost. Recreate the shadow mailbox and then verify the shadow extension on the Configure ELA page and click Save.
> Recipient reports that she or he did not get an ELA message. | Mailing list not current. | Check the mailing list for the recipient's name. Administer, if necessary.
> Subscriber's mailbox not administered correctly. | Check the Activity Log to verify that the subscriber did not receive the message. Check the Subscriber screen for the affected subscriber. Look at the Mailbox Size. Put the subscriber in a COS with a larger mailbox, if necessary. Check the List Measurements Subscriber Day screen for the affected subscriber. Look at the available mailbox space. Advise the subscriber to delete unneeded messages and greetings, if appropriate. Check that Community ID is correct.
> System delivery failure. | System delivery failures can arise from many sources. Check the Delivery Failure Log. Check the Administrator's Log for related alarms. If an alarm warrants further action, see Alarms. Verify network capabilities with your PC/LAN administrator.
> Sending Restrictions not consistent across machines. | Administer the same Community IDs and sending restrictions for all networked messaging systems.
> The name of an enhanced-list member keeps disappearing from enhanced-lists. | System feature to delete nonadministered remote subscribers is active. | From AUDIX Administration, enter ch sys fe. Access page 4 and change the `Even if on Mailing List?` field to n. Readminister the remote subscriber.
> Subscribers complain that they cannot send a message to an enhanced-list mailbox. | Subscriber belongs to a community with sending restrictions administered. | Consider whether to change this subscriber's community ID to allow the subscriber to use enhanced-lists.
> Recipient asks why he or she received the message from the enhanced-list much later than other recipients. | Subscriber mailbox is full. | Check the List Measurements Subscriber Day screen for the affected subscriber. Look at the available mailbox space. Advise the subscriber to delete unneeded messages and greetings, if appropriate, or consider putting the subscriber in a COS with a larger mailbox.
> Enhanced-list was very large. | Remember that ELA slows traffic during periods of heavy user traffic. Inform the subscriber that message delivery to a large recipient population does take time.
> Networking problems between originator system and recipient system. | Perform networking troubleshooting. See Troubleshooting for more information.
> You inadvertently delete an enhanced-list. |  | There are two ways to restore an enhanced-list: Re-enter the names on the list. Restore the data from the previous night's backup. There is no way to selectively restore only enhanced-lists from the CD-RW backup. Your system will lose all incremental administration data from the point of backup. Use this method only if you are sure the business can tolerate the loss of recent administration.
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