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#### A B C D E F G H I J K L M N O P Q R S T U V W X Y Z #### 5ESS switch A central office switch that can be integrated with the INTUITY AUDIX system. ## A #### accessed message A message that was received and scanned (this definition applies to either the entire message or just to the header). #### Access Security Gateway An authentication interface that can be used to secure the administration and maintenance ports on the INTUITY AUDIX server. #### activity menu The list of options spoken to users when they first access a messaging system. Selecting an activity from this menu is the starting point for all user operations. #### ADAP See administration and data acquisition package. #### address The INTUITY AUDIX user's extension and machine identification. The address indicates where the system needs to deliver a message. An address can include several users or mailing lists. Name or number addressing can be selected with the * A (Address) command. #### adjunct A separate system closely integrated with a switch, such as an INTUITY AUDIX system or a call management system (CMS). #### administration The process of setting up a system such as a switch or a messaging system to function as desired. Options and defaults are normally set up or translated by the system administrator or service personnel. #### administrative server One of two trusted servers required by Internet Messaging. This software-only server processes error messages and administrative messages sent through the INTUITY AUDIX server. See also messaging server. #### administration and data acquisition package (ADAP) A software package that allows the system administrator to transfer system user, maintenance, or traffic data from an INTUITY AUDIX system to a personal computer. #### ADU See asynchronous data unit. #### alarm log A list of alarms that represent all of the active or resolved problems on an INTUITY AUDIX system. The alarm log is stored in a software file on disk and can be accessed either locally or remotely from a terminal connected to the system. #### alarms Hardware, software, or environmental problems that could affect system operation. Alarms are classified as major, minor, or warning. See also major alarm, minor alarm, and warning. #### alphanumeric Consisting of alphabetic and numeric symbols or punctuation marks. #### ALT See assemble, load, and test. #### American wire gauge (AWG) A standard measuring gauge for nonferrous conductors. #### AMIS See Audio Messaging Interchange Specification. #### AMIS prefix A number added to the destination number to indicate that it is an AMIS analog networking number. See also Audio Messaging Interchange Specification. #### analog networking A method of transferring a message from one messaging system to another whereby the message is played back (voiced) during the transfer. #### analog signal In teleprocessing usage, a communications path that usually refers to a voice-grade telephone line. #### announcement A placeholder within the INTUITY AUDIX system for playing fragments. Each event that could occur within AUDIX has one or more announcement numbers permanently assigned to it. Fragment numbers are then assigned to the announcement numbers. #### announcement fragment A numbered piece of spoken information that makes up a system message or prompt. #### antistatic A treatment for material to prevent the buildup of static electricity. #### API See application programming interface. #### application A computer software program. #### application identifier A two-letter code used in the administrator's log to identify the application or subsystem for which an alarm is being generated. There are 7 application identifiers: AS (Access Security Gateway), EL (Enhanced-List Application), MT (Maintenance), SM (Station Manager), SW (Switch Integration), VM (Voice Messaging), VP (Voice Platform). #### application programming interface (API) A set of formalized software calls and routines that an application program can reference to access underlying network services. #### assemble, load, and test (ALT) The Avaya factory process that preloads software, installs hardware, and tests the system prior to shipping. #### ASG See Access Security Gateway. #### ASP Advanced signal processor. #### asynchronous communication A method of data transmission in which bits or characters are sent at irregular intervals and spaced by start and stop bits rather than time. See also synchronous communication. #### asynchronous data unit (ADU) An electronic communications device that can extend data transmission over asynchronous lines more than 50 feet in length. Recommended ADUs for use with the INTUITY AUDIX system include Z3A1 or Z3A4. #### asynchronous transmission A form of serial communications where each transmitted character is bracketed with a start bit and one or two stop bits. The INTUITY AUDIX system provides asynchronous EIA-232 capabilities for INTUITY AUDIX Digital Networking, if required. #### attendant console A special-purpose telephone with numerous lines and features usually located at the front desk of a business or other organization. The front desk attendant uses this telephone to answer and transfer calls. #### attended backup A backup to CD-RW storage for security and recovery purposes. Attended backups are recommended prior to system configuration or software changes. Also called manual backup. See also backup. #### Audio Messaging Interchange Specification (AMIS) An analog networking protocol that allows users to exchange messages with any messaging system that also has AMIS Analog Networking capabilities. Messages can be exchanged with users on INTUITY AUDIX systems as well as with users on remote messaging systems made by vendors other than AVAYA Inc. #### Audio Information Exchange (AUDIX) A complete messaging system accessed and operated by touchtone telephones and integrated with a switch. #### audit A software program that resolves file system incompatibilities and updates restored filesystems to a workable level of service. Audits are done automatically on a periodic basis or can be performed on demand. #### AUDIX See Audio Information Exchange. #### AUDIX Expert Software that performs testing of remote systems automating correctly any problems that it can and retrieve associated alarms. #### autodelete An INTUITY AUDIX feature that allows users to designate that faxes be automatically deleted from their mailboxes after they are printed. #### automated attendant An INTUITY AUDIX system feature that allows users to set up a main extension number with a menu of options that routes callers to an appropriate department at the touch of a button. #### automatic message scan An INTUITY AUDIX feature that allows users to scan all message headers and messages at the touch of two buttons. With FAX Messaging, this feature allows all new faxes to be bundled and transmitted over a single fax call delivery call. Also called autoscan. #### autoprint An INTUITY AUDIX feature that allows users to designate that faxes be automatically sent to a specified print destination. #### autoscan See automatic message scan. #### AWG See American wire gauge. ## B #### background testing Testing that runs continuously when the system is not busy doing other tasks. #### backplane A centrally located device within a computer to which individual circuit cards are plugged for communication across an internal bus. #### backup A duplicate copy of files and directories saved on a removable medium such as a CD-RW, tape, or disk cartridge. The backup file system can be copied back (restored) if the active version is corrupted or lost. #### basic call transfer The switch hook flash method used to send the INTUITY AUDIX transfer command over analog voice ports. #### basic input/output system (BIOS) A system that contains the buffers for sending information from a program to the actual hardware device for which the information is intended. #### basic rate access See basic rate interface. #### basic rate interface (BRI) International standard protocol for connecting a station terminal to an integrated systems digital network (ISDN) switch. ISDN BRI supports two 64-Kbps information-bearer channels (B1 and B2) and one 16-Kbps call status and control (D) channel (a 2B + D format). Also called basic rate access. #### binary synchronous communications (BSC) A character-oriented synchronous link protocol. #### BIOS See basic input/output system. #### body The part of an INTUITY AUDIX voice mail message that contains the actual spoken message. For a leave word calling (LWC) message, it is a standard system announcement. #### boot The operation to start a computer system by loading programs from disk to main memory (part of system initialization). Booting is typically accomplished by physically turning on or restarting the system. Also called reboot. #### boot file system The file system from which the system loads its initial programs. #### BRI See basic rate interface. #### broadcast messaging An INTUITY AUDIX feature that enables the system administrator and other designated users to send a message to all users automatically. #### browser A software tool used to display World Wide Web pages. Pages must be written using HTML to be properly interpreted. #### BSC See binary synchronous communications. #### buffer A temporary storage area used to equalize or balance different operating speeds. A buffer can be used between a slow input device, such as a terminal keyboard, and the main computer, which operates at a very high speed. #### bulletin board An INTUITY AUDIX feature that allows a message to be played to callers who dial the bulletin board extension. Callers cannot leave a message since it is a listen-only service. Also called information service. #### bundling The process of combining several calls and handling them as a single call. See also automatic message scan. #### bus An electrical connection or cable that allows two or more wires, lines, or peripherals to be connected together. #### busy-out/release To remove an INTUITY AUDIX device from service (make it appear busy or in use) and later restore it to service (release it). The INTUITY AUDIX switch data link, voice ports, or networking ports can be busied out if they appear faulty or when maintenance tests are run. ## C #### CA The application identifier for the call accounting system. See application identifier. #### call answer An INTUITY AUDIX feature that allows the system to answer a call and record a message when the user is unavailable. Callers can be redirected to the system through the call coverage or call forwarding switch features. INTUITY AUDIX users can record a personal greeting for these callers. #### call answer language choice The capability of user mailboxes to accept messages in different languages. For the INTUITY AUDIX application, this capability exists when the multilingual feature is turned on. #### call classification analysis (CCA) A process that enables application designers to use information available within the system to classify the disposition of originated and transferred calls. #### call coverage A switch feature that defines a preselected path for calls to follow if the first or second coverage points are not answered. The INTUITY AUDIX system can be placed at the end of a coverage path to handle redirected calls through call coverage, send all calls, go to cover, and so on. #### call data handler process (CDH) A software process that accumulates generic call statistics and application events. #### call detail recording (CDR) A switch feature that uses software and hardware to record call data. See also call detail recording utility. #### call detail recording utility (CDRU) Applications software that collects, stores, optionally filters, and outputs call detail records for direct or polled output to peripheral devices. See also call detail recording. #### call delivery See message delivery. #### call distribution group The set of analog port cards on the switch that connects switch users to the INTUITY AUDIX system by distributing new calls to idle ports. This group or split is called automatic call distribution (ACD) on System 85, Generic 2, and Generic 3 and uniform call distribution (UCD) on System 75, Generic 1, and Generic 3. See also uniform call distribution. #### call management system (CMS) An inbound call distribution and management reporting package. #### callback number In AMIS analog networking, the telephone number transmitted to the recipient machine to be used in returning messages that cannot be delivered. #### called tone (CED tone) The distinctive tone generated by a fax endpoint when it answers a call. The CED tone is a constant 2100-Hz tone. #### called subscriber information (CSI) The identifier for the answering fax endpoint. This identifier is sent in the T.30 protocol and is generally the telephone number of the fax endpoint. #### calling tone (CNG tone) The distinctive tone generated by a fax endpoint when placing a call. The CNG tone is a constant 1100-Hz tone that is on for 1/2 second, off for 3 seconds. #### call vectoring A System 85 R2V4, Generic 2, and Generic 3 feature that uses a vector (switch program) to allow a switch administrator to customize the behavior of calls sent to an automatic call distribution (ACD) group. #### card cage An area within the INTUITY AUDIX hardware platform that contains and secures the standard circuit cards used in the system. #### CCA See call classification analysis. #### CDH See call data handler process. #### CDR See call detail recording. #### CDRU See call detail recording utility. #### CDRW See rewritable compact disc. #### CED tone See called tone. #### CELP See code excited linear prediction. #### central office (CO) An office or location in which large telecommunication equipment such as telephone switches and network access facilities are maintained. In a CO, private customer lines are terminated and connected to the public network through common carriers. #### central processing unit (CPU) The component of the computer that manipulates data and processes instructions coming from software. #### Centralized Voice Mail-Interswitch Mode Code An integration feature that provides customers with the ability to network together a number of small switches that can share one INTUITY AUDIX system. The feature uses mode-code protocol for call transfer and communication. #### channel A telecommunications transmission path for voice and data. #### channel capacity A measure of the maximum bit rate through a channel. #### channel internal loop-around test A test used to check the operation of an individual channel on the networking card. #### class of restriction (COR) A feature that allows up to 64 classes of call-origination and call-termination restrictions for telephones, telephone groups, data modules, and trunk groups. See also class of service. #### CLAN The ability of the DEFINITY system to communicate with adjunct systems, like the INTUITY AUDIX system, over a LAN using the CLAN (Control LAN) circuit pack. #### class of service (COS) The standard set of INTUITY AUDIX features given to users when they are first administered, that is, set up with a voice mailbox. See also class of restriction. #### client A computer that sends, receives, and uses data and also shares a larger resource whose function is to do most data storage and processing. For Avaya INTUITY Message Manager, the user's personal computer running Message Manager is the client. See also server. #### CMS See call management system. #### CNG tone See calling tone. #### CO See central office. #### code excited linear prediction (CELP) An analog-to-digital voice coding scheme. #### collocated Installed in the same physical location as the host switch. This term applies to INTUITY AUDIX systems. See also local installation. #### collocated adjunct Two or more adjuncts that are serving the same switch (that is, each has voice port connections to the switch) or that are serving different switches but, because of their proximity, can be networked through a direct RS-232 connection. #### comcode A numbering system for telecommunications equipment used by Avaya Inc. Each comcode is a 9-digit number that represents a specific piece of hardware, software, or documentation. #### command An instruction or request given by the user to the software to perform a particular function. An entire command consists of the command name and options. Also, one-key or two-key touchtones that control a mailbox activity or function. #### community A group of telephone users administered with special send and receive messaging capabilities. A community is typically comprised of people who need full access to each other by telephone on a frequent basis. See also default community. #### compound message A message that combines a voice message and a fax message into one unit, which INTUITY AUDIX then handles as a single message. #### configuration The particular combination of hardware and software components selected for a system, including external connections, internal options, and peripheral equipment. #### COR See class of restriction. #### COS See class of service. #### coverage path The sequence of alternate destinations to which a call to a user on an INTUITY AUDIX system is automatically sent when it is not answered by the user. This sequence is set up on the switch, normally with the INTUITY AUDIX system as the final or sole destination. #### CPU See central processing unit. #### cross connect Distribution-system equipment used to terminate and administer communication circuits. #### cross connection The connection of one wire to another, usually by anchoring each wire to a connecting block and then placing a third wire between them so that an electrical connection is made. #### CSI See called subscriber information. #### customized announcement In the INTUITY AUDIX Voice Messaging application, an announcement that is composed of sets of spoken instructions or voice prompts, which are called fragments. To customize an announcement, you can record your own fragments or arrange existing fragments in a different order. An example of a customized announcement is, "To access your Company ABC voice mailbox, press star R." See announcement. #### CVM-IMC See Centralized Voice Mail-Interswitch Mode Code. ## D #### database A structured set of files, records, or tables. Also, a collection of file systems and files in disk memory that store the voice and nonvoice (program) data necessary for INTUITY AUDIX system operation. #### data communications equipment (DCE) A standard type of data interface normally used to connect to data terminal equipment (DTE) devices. DCE devices include the data service unit (DSU), the isolating data interface (IDI), and the modular processor data module (MPDM). #### data communications interface unit (DCIU) A switch device that allows nonvoice (data) communication between an INTUITY AUDIX system and an Avaya switch. The DCIU is a high-speed synchronous data link that communicates with the common control switch processor over a direct memory access (DMA) channel that reads data directly from FP memory. #### data link A term used to describe the communications link used for data transmission from a source to a destination, for example, a telephone line for data transmission. #### data service unit (DSU) A device used to access digital data channels. DATAPHONE II 2500 DSUs are synchronous data communications equipment (DCE) devices used for extended-local INTUITY AUDIX system connections. The 2600 or 2700 series can also be used. These support diagnostic testing and the DATAPHONE II Service network system. #### data set Another term for a modem, although a data set usually includes the telephone. See also modem. #### data terminal equipment (DTE) Standard type of data interface normally used for the endpoints in a connection. Normally the INTUITY AUDIX system, most terminals, and the switch data link are DTE devices. #### DCE See data communications equipment. #### DCIU See data communications interface unit. #### DCS See distributed communications system. #### debug See troubleshooting. #### dedicated line A communications path that does not go through a switch. A dedicated (hard-wired) path can be formed with directly connected cables. MPDMs, DSUs, or other devices can also be used to extend the distance that signals can travel directly through the building wiring. #### default A value that is automatically supplied by the system if no other value is specified. #### default community A group of telephone users administered with restrictions to prevent them from sending messages to or receiving messages from other communities. If a system is administered to use communities, the default community is comprised of all the AUDIX users defined on that system. #### default print number The user-administered extension to which autoprinted faxes are redirected upon their receipt in the user's mailbox. This default print destination is also provided as a print option when the user is manually retrieving and printing faxes from the mailbox. #### delivered message A message that has been successfully transmitted to a recipient's incoming mailbox. #### demand testing Testing performed on request (usually by service personnel). #### diagnostic testing A program run for testing and determining faults in the system. #### dial-ahead/dial-through The act of interrupting or preceding INTUITY AUDIX system announcements by typing (buffering) touchtone commands in the order the system would normally prompt for them. #### dial string A series of numbers used to initiate a call to a remote AMIS machine. A dial string tells the switch what type of call is coming (local or long distance) and gives the switch time to obtain an outgoing port, if applicable. #### dialed number identification service (*DNIS_SVC) An available channel service assignment on the INTUITY AUDIX system. Assigning this service to a channel permits the INTUITY AUDIX system to interpret information from the switch and operate the appropriate application for the incoming telephone call. #### Dialogic voice board The Dialogic D/41JCT-LS is a four-port analog voice board that supports both voice and fax. #### DID See direct inward dialing. #### digital networking A method of transferring messages between messaging systems in a digital format. See also INTUITY AUDIX Digital Networking. #### digital signal processor (DSP) A specialized digital microprocessor that performs calculations on digitized signals that were originally analog and then sends the results on. #### DIMM See dual in-line memory module. #### DIP switch See dual in-line package switch. #### direct inward dialing (DID) The ability for an outside caller to call an internal extension without having to pass through an operator or attendant. #### direct memory access (DMA) A quick method of moving data from a storage device directly to RAM, which speeds processing. #### directory 1. An INTUITY AUDIX feature that allows you to hear a user's name and extension after pressing * * N at the activity menu. 2. A group of related files on a computer that are accessed by a common name. #### display terminal A data terminal with a screen and keyboard used for displaying INTUITY AUDIX screens and performing maintenance or administration activities. #### distributed communications system (DCS) A network of two or more switches that uses logical and physical data links to provide full or partial feature transparency. Voice links are created by using tie trunks. #### distribution list See mailing list. #### DMA See direct memory access. #### DNIS See dialed number identification service. #### DNS See domain name server. #### domain An area where data processing resources are under common control. For example, the INTUITY AUDIX system is one domain, and an email system is another domain. #### domain name server (DNS) A computer system that returns the IP address for an Internet host name or vice versa. #### DSP See digital signal processor. #### DSU See data service unit. #### DTE See data terminal equipment. #### DTMF See dual tone multifrequency. #### dual in-line memory module (DIMM) A method of containing random access memory (RAM) chips on narrow strips that are attached directly to sockets on the CPU circuit card. A DIMM has a 64-bit path to the memory chips. See also single in-line memory module. #### dual in-line package (DIP) switch A small switch, usually attached to a printed circuit card, in which there are only two settings: on or off (or 0 or 1). DIP switches are used to configure the card in a semipermanent way. #### dual language greetings The capability of INTUITY AUDIX users to create personal greetings in two different languages—one in a primary language and one in a secondary language. This capability exists when the multilingual feature is turned on and the prompts for user mailboxes can be in either of the two languages. #### dual tone multifrequency (DTMF) A way of signaling consisting of a pushbutton or touchtone dial that sends out a sound consisting of two discrete tones that can be picked up and interpreted by telephone switches. ## E #### ELA See Enhanced-List Application. #### electronic mail See email. #### electrostatic discharge (ESD) The discharge of a static charge on a surface or body through a conductive path to ground. ESD can damage integrated circuits. #### email The transfer of a wide variety of message types across a computer network (LAN or WAN). Email messages can be text messages containing only ASCII files or can be complex multimedia messages containing embedded voice messages, software files, and images. #### email mark-up and rendering program (EMU) A preprocessor that filters email text-to-speech messages to improve the pronunciation of common email syntax. Adjusted instances of syntax include forwarded message symbols, email addresses, and repeated symbols. #### EMU See email mark-up and rendering program. #### enabled/disabled The state of a hardware device that indicates whether it is available for use by the INTUITY AUDIX system. Devices must be equipped before they can be enabled (made active). See also equipped/unequipped. #### endpoint See fax endpoint. #### enhanced call transfer An INTUITY AUDIX feature that allows compatible switches to transmit messages digitally over the BX.25 (data) link. This feature is used for quick call transfers and requires a fully integrated digital switch. Callers can transfer only to other extensions in the switch dial plan. #### Enhanced-List Application (ELA) An INTUITY AUDIX option that facilitates message delivery to large numbers of recipients. There can be up to 100 enhanced lists per system, each of which can contain up to 1500 addresses. #### enhanced serial data interface (ESDI) A software-controlled and hardware-controlled method used to store data on magnetic peripherals. #### equipped/unequipped The state of a networking channel that indicates whether INTUITY AUDIX software has recognized it. Devices must be equipped before they can be enabled (made active). See also enabled/disabled. #### error message A message on the screen indicating that something is wrong within the system and possibly suggesting how to correct it. #### errors Problems detected by the system during operation and recorded in the maintenance log. Errors can produce an alarm if they exceed a threshold. #### escape from reply The ability to quickly return to getting messages for a user who encounters a problem trying to respond to a message. To escape, the user presses #. #### escape to attendant An INTUITY AUDIX feature that allows users with the call answer feature to have a personal attendant or operator administered to pick up their unanswered calls. A systemwide extension can also be used to send callers to a live agent. #### ESD See electrostatic discharge. #### ESDI See enhanced serial data interface. #### ESMTP An enhanced version of the SMTP. See simple mail transfer protocol (SMTP). #### Ethernet A local-area network (LAN) architecture that uses a bus or star topology and supports data transfer rates of 10 Mbps. #### event An informational message about the system's activities. For example, an event is logged when the system is rebooted. Events may or may not be related to errors and alarms. ## F #### facilities restriction level (FRL) A value that determines which types of calls the users of a switch are allowed to make. #### facility out-of-service (FOOS) State of operation during which the current channel is not receiving a dial tone and is not functioning. #### facsimile See fax. #### fax 1. A digitized version of written, typed, or drawn material transmitted over telephone lines and printed out elsewhere. 2. Computer-generated text or graphics transmitted over computer networks. A computer-generated fax is typically printed to a fax machine, but can remain stored electronically. #### fax addressing prefix A dial string that uniquely identifies a particular fax nodepoint to the INTUITY AUDIX system. It is used by the system as a "template" to differentiate all call-delivery machines on the network from each other. Other INTUITY AUDIX systems may use a fax addressing prefix, however, INTUITY AUDIX LX does not require one. #### fax endpoint Any device capable of receiving fax calls. Fax endpoints include fax machines, individual personal computer fax modems, fax ports on LAN fax servers, and ports on fax-enabled messaging systems. #### fax print destination prefix A dial string that the INTUITY AUDIX system adds to the fax telephone number the user enters to print a fax. The system takes the full number (fax print destination prefix + fax telephone extension) and hunts through the machine translation numbers until it finds the specific fax endpoint. #### field An area on a screen, menu, or report where information can be typed or displayed. #### FIFO See first-in/first-out. #### file A collection of data treated as a basic unit of storage. #### filename Alphanumeric characters used to identify a particular file. #### file redundancy See mirroring. #### file system A collection of related files (programs or data) stored on disk that are required to initialize an INTUITY AUDIX system. #### first-in/first-out (FIFO) A method of processing telephone calls or data in which the first call or piece of data to be received is the first call or piece of data to be processed. #### F key See function key. #### FNPAC See foreign numbering-plan area code. #### FOOS See facility out-of-service. #### foreign exchange (FX) A central office (CO) other than the one providing local access to the public telephone network. #### foreign numbering-plan area code (FNPAC) An area code other than the local area code that must be dialed to call outside the local geographical area. #### friendly name A value provided by most email programs for the name that the user prefers to be called. This name is then attached to the user's From: email address. This name on INTUITY AUDIX is the user's administered name. #### FRL See facilities restriction level. #### function Individual steps or procedures within a mailbox activity. #### function key (F key) A key on a computer keyboard programmed to perform a defined function when pressed. The user interface for the INTUITY AUDIX system defines function keys F1 through F8. #### FX See foreign exchange. ## G #### Generic 1, 2, or 3 Avaya switch system software releases, designed for serving large communities of System 75 and System 85 users. #### GOS See grade of service. #### grade of service (GOS) A parameter that describes the delays in accessing a port on the INTUITY AUDIX system. For example, if the GOS is P05, 95% of the callers hear the system answer, and 5% hear ringing until a port becomes available to answer the call. #### guaranteed fax A feature of FAX Messaging that temporarily stores faxes sent to a fax machine. When the fax machine is busy or does not answer a call, the call is sent to an INTUITY AUDIX mailbox. #### guest password A feature that allows callers who are not INTUITY AUDIX users to leave messages on the system by dialing a user's extension and entering a system-wide guest password. ## H #### hard disk drive A high-capacity data-storage and data-retrieval device that is located inside a computer. A hard disk drive stores data on nonremovable high-density magnetic media based on a predetermined format for later retrieval by the system. #### hardware The physical components of a computer system. For example, the central processing unit, modem, and disk drives are all hardware. #### header Information that the system creates to identify a message. A message header includes the originator or recipient, type of message, creation time, and delivery time. #### help A command run by pressing HELP or CTRL + ? on an INTUITY AUDIX display terminal to show the options available at your current screen position. In the INTUITY AUDIX system, press * H on the telephone keypad to get a list of options. See also online Help system. #### host file An additional address resolution tool on the INTUITY AUDIX. The host file stores domain names and IP addresses that otherwise cannot be found through a domain name server, including other systems in the INTUITY digital network. #### host switch The switch directly connected to the INTUITY AUDIX system over the data link. Also, the physical link connecting an INTUITY AUDIX system to a distributed communications system (DCS) network. #### HTML See hypertext markup language (HTML). #### HTTP See hypertext transport protocol (HTTP). #### hypertext markup language (HTML) A set of tags or text markings that are used to create pages for display through the World Wide Web. HTML requires a browser to interpret the page for electronic display. See also browser. #### hypertext transport protocol (HTTP) A protocol with the lightness and speed necessary for a distributed, collaborative, hypermedia information system. HTTP is used for communication between the World Wide Web server and the browser, sending information over the Internet. #### hunt group A group of analog ports on a switch usually administered to search for available ports in a circular pattern. ## I #### IDE Integrated Drive Electronics. An IDE interface is an interface for mass storage devices, in which the controller is integrated into the disk or CD-ROM drive. #### IDI See isolating data interface. #### IMAPI See INTUITY messaging application programming interface. #### INADS See initialization and administration system. #### inband PBX configuration tool A tool that provides a screen-based interface to administer new inband and mode-code switch integrations. #### inband signaling Inband integration is possible on supported switches through the use of dual-tone multifrequency (DTMF) signaling. String of DTMF tones are transmitted on the analog voice channel after the channel connects to answer the call, but before the voice is cut through. Typically, the string contains the calling party identification (CLI), the called party identification (CP), and the reason for the call (redirection or direct call). Dial strings for activation and de-activation of message waiting indicators (MWI) is included in the protocol. #### information service See bulletin board. #### initialization The process of bringing a system to a predetermined operational state. The startup procedure tests hardware; loads the boot file system programs; locates, mounts, and opens other required file systems; and starts normal service. #### initialization and administration system (INADS) A computer-aided maintenance system used by technicians at a remote site to track alarms. #### initialize To start up the system for the first time. #### input A signal fed into a circuit or channel. #### integrated services digital network (ISDN) A network that provides end-to-end digital connectivity to support a wide range of voice and data services. #### interface The device or software that forms the boundary between two devices or parts of a system, allowing them to work together. See also user interface. #### internal email Software on a personal computer that provides messaging capability between users on the same AUDIX system or to administered remote AUDIX systems and users. Users can create, send, and receive a message that contains multiple media types, specifically, voice, fax, text, or file attachments (software files, such as a word processing or spreadsheet file). #### Internet A global, interconnected, computer network that is used for electronic communication and transmission. The Internet accommodates any number of endpoints. The World Wide Web is made possible by the Internet, as is email communication. #### Internet Directory A feature of Internet Messaging that uses LDAP to create a directory with the names, email addresses, and telephone numbers of INTUITY AUDIX system users. External users can configure their email product to access this directory. See also Internet Messaging. #### Internet Messaging An INTUITY AUDIX feature that provides users with an email address that they can use to send and receive messages over the Internet. These messages can consist of voice, text, fax, and binary components. See also Internet Directory. #### interrupt request (IRQ) Within a personal computer, a signal sent from a device to the CPU to temporarily suspend normal processing and transfer control to an interrupt handling routine. #### INTUITY AUDIX Digital Networking An INTUITY AUDIX feature that allows customers to link up to 500 remote INTUITY AUDIX machines for a total of up to 500,000 remote users. See also digital networking. #### INTUITY Message Manager A Windows-based software product that allows INTUITY AUDIX users to receive, store, and send their voice or fax messages from a personal computer. The software also enables users to create and send multimedia messages that include voice, fax, file attachments, and text. #### INTUITY messaging application programming interface (IMAPI) A software function-call interface that allows INTUITY AUDIX to interact with Message Manager and other add-on programs that use the interface protocol. #### IP address A 32-bit network location, usually expressed as four decimal numbers (0–255) separated by periods.The IP address represents the TCP/IP address of a machine on a network and on the Internet. #### IRQ See interrupt request. #### ISDN See integrated services digital network. #### isolating data interface (IDI) A synchronous, full duplex data device used for cable connections between an INTUITY AUDIX GPSC-AT/E card and the switch data communications interface unit (DCIU). #### ## J #### jumper A pair or set of small prongs or pins on circuit cards and mother boards the placement of which determines the particular operation the computer selects. When two pins are covered, an electrical circuit is completed. When the jumper is uncovered, the connection is not made. The computer interprets these electrical connections as configuration information. ## K ## L #### label The name assigned to a disk device (either a CD-RW, removable tape cartridge, disk cartridge, or permanent drive) through software. Cartridge labels can have a generic name (such as "3.3") to show the software release, or a descriptive name if for backup copies (such as "back01"). Disk drive labels usually indicate the disk position (such as "disk00" or "disk02"). #### LAN See local area network. #### LAN interface The LAN link allows the DEFINITY ECS and the INTUITY AUDIX system to communicate over a private, dedicated LAN, or using a customer's LAN. The DEFINITY ECS is a server, and the INTUITY AUDIX system is a client that always initiates the communication session. This link uses a LAN circuit card installed in the INTUITY AUDIX system and a C-LAN circuit pack (TN799) installed in the DEFINITY ECS. The two systems use TCP/IP and a specialized DEFINITY protocol to communicate. The LAN link provides the same functionality as a DCIU LAN link. #### last-in/first-out (LIFO) A method of processing telephone calls or data in which the last call or piece of data received is the first call or piece of data to be processed. #### LCD See liquid crystal display. #### LDAP See Lightweight Directory Access Protocol. #### leave word calling (LWC) A switch feature that allows the calling party to leave a standard (nonvoice) message for the called party using a feature button or dial access code. #### LED See light emitting diode. #### LIFO See last-in/first-out. #### light emitting diode (LED) A light on the hardware platform that shows the status of operations. #### Lightweight Directory Access Protocol (LDAP) A set of protocols for accessing information directories. LDAP is based on X.500 standards, but it is simpler and supports TCP/IP for Internet access. Thus, it has become the standard for Internet-based applications. The Internet Messaging feature uses LDAP to provide access to an Internet Directory from certain email products. #### LINUX A freely-distributable open source implementation of UNIX that runs on a number of hardware platforms. #### liquid crystal display (LCD) The 10-character alphanumeric display that shows the status of the system, including alarms. #### live data The information maintained by the voice messaging system and stored in the INTUITY AUDIX system itself. #### load The process of reading software from external storage such as a disk and placing a copy in system memory. #### local area network (LAN) A network of personal computers that communicate with each other and that normally share the resources of one or more servers. Operation of Message Manager requires that the INTUITY AUDIX system and the users' personal computers be on a LAN. #### local AUDIX machine The INTUITY AUDIX system where a user's mailbox is located. All users on this home machine are called local users. #### local installation A switch, adjunct, or peripheral device installed physically near the host switch or system. See also collocated. #### local network An INTUITY AUDIX Digital Network in which all INTUITY AUDIX systems are connected to the same switch. #### log A central collection point for information flowing from INTUITY AUDIX components and component packages. The INTUITY AUDIX system uses a series of logs. #### login A unique code a user must enter to gain approved access to the INTUITY AUDIX system. See also password. #### login announcement A feature enabling the system administrator and other designated users to create a mail message that is automatically played to all INTUITY AUDIX users every time they log in to the system. #### LWC See leave word calling. ## M #### magnetic peripherals Data storage devices that use magnetic media to store information. Such devices include hard disk drives, CD-ROM drives, and tape cartridge drives. #### mailbox A portion of disk memory that is allotted to each INTUITY AUDIX system user for creating and storing outgoing and incoming messages. #### Mailbox Manager A product developed by Unimax to support mailbox (subscribers) adds and changes. #### mail eXchange record A list of hosts that accept email and give contact information for a domain. A mail eXchange record gets mail to an unavailable host and distributes load. Mail eXchange record is a part of the DNS. #### mail gateway machine A single computer used only for processing email traffic, both inbound and outbound. Use of a mail gateway with Internet Messaging minimizes the requirement for domain name servers or for use of the host file. #### mailing list A group of user addresses assigned a list ID# and public or private status. A mailing list can be used to simplify the sending of messages to several users. Even if a mailing list is designated as public, it is only available to other subscribers on the same INTUITY AUDIX server. #### maintenance The process of identifying system errors and correcting them or taking steps to prevent problems from occurring. #### major alarm An alarm detected by INTUITY AUDIX software that affects at least one-fourth of the INTUITY AUDIX ports in service. Often a major alarm indicates that service is affected. #### MANOOS See manually out-of-service. #### manual backup See attended backup and backup. #### manually out-of-service (MANOOS) State of operation during which a unit is intentionally taken out of service. #### mean time between failures The average time a manufacturer estimates will elapse before a failure occurs in a component or system. #### media type The form a message takes. The media types supported by the INTUITY AUDIX system are voice, text, file attachments, and fax. #### memory A device that stores logic states such that data can be accessed and retrieved. Memory can be temporary (such as system RAM) or permanent (such as disk). #### menu A list of options displayed on a computer terminal screen or spoken by a voice processing system. Users choose the option that reflects the action they want the system to take. #### menu tree The way in which nested automated attendants are set up. #### message categories Groups of messages in INTUITY AUDIX users' mailboxes. Categories include new, unopened, and old for the incoming mailbox and delivered, accessed, undelivered, undeliverable, and file cabinet for the outgoing mailbox. #### message component A media type included in a multimedia message. These types include voice, text, file attachments, and fax messages. #### message delivery An INTUITY AUDIX feature that permits users to send messages to any touchtone telephone, as long as the telephone number is in the range of allowable numbers. This feature is an extension of the AMIS analog networking feature. #### Message Manager See INTUITY Message Manager. #### message waiting indicator (MWI) An indicator that alerts INTUITY AUDIX users that they have received new mail messages. An MWI can be an LED or neon lamp, or an audio tone (stutter dial tone). #### message waiting lamp (MWL) See message waiting indicator. #### messaging server One of two trusted servers required by Internet Messaging. This software-only server processes user messages sent through the INTUITY AUDIX server. See also administrative server. #### MIME See multipurpose Internet mail extension (MIME). #### minor alarm An alarm detected by maintenance software that affects less than one-fourth of the INTUITY AUDIX ports in service but has exceeded error thresholds or can have an impact on service. #### mirroring An INTUITY AUDIX system feature that allows data from crucial file systems to be continuously copied to backup (mirror) file systems while the system is running. If the system has some problem where an original file system cannot be used, the backup filesystem is placed in service automatically. #### ML MERLIN LEGEND application identifier. See application identifier. #### mode code A string of touchtones from a MERLIN LEGEND switch. A mode code can send the INTUITY AUDIX system information such as call type, calling party, called party, and on/off signals for message waiting indicators. #### modem A device that converts data from a form that is compatible with data processing equipment (digital) to a form compatible with transmission facilities (analog), and vice-versa. See also data set. #### modular A term that describes equipment made of plug-in units that can be added together to make the system larger, improve its capabilities, or expand its size. #### modular processor data module (MPDM) A data device that converts RS-232C or RS-449 protocol signals to digital communications protocol (DCP) used by System 75/85, Generic1, and Generic 3 switches. MPDMs can connect the INTUITY AUDIX system to a switch DCIU or SCI link or connect terminals to a switch port card. #### MPDM See modular processor data module. #### MT Maintenance application identifier. See application identifier. #### MTBF See mean time between failures. #### multilingual feature A feature that allows announcement sets to be active simultaneously in more than one language on the system. Mailboxes can be administered so that users can hear prompts in the language of their choice. #### multipurpose internet mail extension (MIME) An extension to the text-only SMTP email definition for transmission of multimedia email contents over a TCP/IP network. #### MWI See message waiting indicator. #### MWL See message waiting lamp. #### MX record See mail eXchange record. ## N #### network loop-around test A test used to check the data transmission path connecting the local AUDIX server with the service office (SO) and the public network. #### networking See INTUITY AUDIX Digital Networking. #### networking prefix A set of digits that identifies an INTUITY AUDIX machine. #### night attendant The automated attendant created on a MERLIN LEGEND switch that automatically becomes active during off-hours. The night attendant substitutes for one or more daytime attendants. #### not deliverable message A message that could not be delivered after a specified number of attempts. This usually means that the user's mailbox is full. #### NPA See numbering plan area. #### NT Networking application identifier. See application identifier. #### numbering plan area Formal name for 3-digit telephone area codes in North America. Within an area code, no two telephone lines can have the same 7-digit telephone number. The code is often designated as NXX, to indicate the three digits. ## O #### off hook See switch hook. #### on hook See switch hook. #### online help system An INTUITY AUDIX system feature that provides information about user interface pages, screens, and menus and is accessed by pressing a function key or by clicking a field name or help button. See also help. #### open systems interconnection (OSI) An internationally accepted framework of standards for communication between systems made by different vendors. #### operating system (OS) The set of software programs that runs the system hardware and interprets software commands. #### option A choice selected from a menu or an argument used in a command line to specify program output by modifying the execution of a command. When you do not specify any options, the command is executed according to its default options. #### OS See operating system. #### OSI See open systems interconnection. #### outcalling An INTUITY AUDIX system feature that allows the system to dial users' numbers to inform them they have new messages. #### outgoing mailbox A storage area on the INTUITY AUDIX system where users can keep copies of messages for future reference or action. ## P #### parallel transmission The transmission of several bits of data at the same time over different wires. Parallel transmission of data is usually faster than serial transmission. See also serial transmission. #### password 1. A word or character string recognized automatically by the INTUITY AUDIX system that allows users to access their mailboxes or allows a system administrator to access the system data base. 2. An alphanumeric string assigned to local and remote networked machines to identify the machines or the network. See also login. #### password aging An INTUITY AUDIX feature that allows administrators to set a length of time after which a user's AUDIX password or the administrator's system password expires. The user or administrator must then change the password. #### PBX See private branch exchange. #### PDM (processor data module) See modular processor data module (MPDM). #### peripheral device Equipment such as a printer or terminal that is external to the INTUITY AUDIX cabinet but necessary for full operation and maintenance of the system. #### personal directory An INTUITY AUDIX feature that allows each user to create a private list of customized names. #### personal fax extension See secondary extension. #### PI See processor interface. #### PIB See processor interface. #### pinouts The signal description per pin number for a particular connector. #### port A connection or link between two devices that allows information to travel to a desired location. For example, a switch port connects to an INTUITY AUDIX voice port to allow a caller to leave a message. #### POST See power on self-test. #### power on self-test (POST) A set of diagnostics stored in ROM that tests components such as disk drives, keyboard, and memory each time the system is booted. If problems are identified, a message is sent to the screen. #### primary call coverage A setting made in the INTUITY AUDIX Subscriber screen or in the switch Station screen. The coverage setting designates where the voice system routes calls when a caller presses 0 and designates where the switch routes unanswered calls. #### priority call answer An INTUITY AUDIX feature that allows users to designate a call answer message as a priority message. To make a message a priority message, the caller presses 2 after recording. #### priority messaging An INTUITY AUDIX feature that allows some users to send messages that are specially marked and preferentially presented to recipients. See also priority outcalling. #### priority outcalling An INTUITY AUDIX feature that works with the priority messaging feature by allowing the message recipient to elect to be notified by outcalling only when a priority message has been received. See also priority messaging. #### private branch exchange (PBX) An analog, digital, or electronic telephone switching system where data and voice transmissions are not confined to fixed communications paths but are, instead, routed among available ports or channels. See also switch. #### private mailing list A list of addresses that only the INTUITY AUDIX system user who owns it can access. #### private messaging A feature of INTUITY AUDIX that allows a user to send a message that cannot be forwarded by the recipient. #### processor data module (PDM) See modular processor data module (MPDM). #### processor interface (PI) A System 75, Generic 1, Generic 3i, Generic 3s, and Generic 3vs switch data link. Also called processor interface board (PIB). #### programmed function key See function key (F Key). #### proprietary integration Serial integration requires an RS-232 interface. The elements of the serial protocol are typically a superset of those in the inband signaling, with the addition of a field describing channel information. When the call is forwarded to the system a packet of information is sent through an RS-232 standard serial cable, providing the integration data for the channel the call arrives on. #### protocol A set of conventions or rules governing the format and timing of message exchanges (signals) to control data movement and the detection and possible correction of errors. #### public mailing list A list of addresses that any INTUITY AUDIX subscriber can use if that subscriber knows the list owner's list ID number and extension number. Only the list owner can modify a public mailing list. Only subscribers on the same AUDIX server can access and use each others' mailing lists. #### pulse-to-tone converter A device connected to the switch that converts signals from a rotary pulses to touchtone signals. This device allows callers to use rotary telephones to access options in an INTUITY AUDIX user's mailbox or in an automated attendant. ## Q ## R #### RAM See random access memory. #### random access memory (RAM) The memory used in most computers to store the results of ongoing work and to provide space to store the operating system and applications that are actually running at any given moment. See also read-only memory. #### read-only memory (ROM) A form of computer memory that allows values to be stored only once. After the data is initially recorded, the computer can only read the contents. ROM is used to supply constant code elements such as bootstrap loaders, network addresses, and other more or less unvarying programs or instructions. See also random access memory. #### reboot See boot. #### remote access Sending and receiving data to and from a computer or controlling a computer with terminals or personal computers connected through communication (that is, telephone) links. #### remote connection test A test used to check the transmission path from the local server to the remote machine. #### remote installation A system, site, or piece of peripheral equipment that is installed in a different location from the host switch or system. #### remote maintenance The ability of Avaya personnel to interact with a remote computer through a telephone line or LAN connection to perform diagnostics and some system repairs. See also remote service center. #### remote network A network in which the systems are integrated with more than one switch. #### remote service center An Avaya or Avaya-certified organization that provides remote support to INTUITY AUDIX customers. Depending on the terms of the maintenance contract, the remote service center can be notified of all major and minor alarms and have the ability to remotely log in to your system and correct problems. See also remote maintenance. #### remote terminal A terminal connected to a computer over a telephone line. #### remote users INTUITY AUDIX users whose mailboxes reside on a remote INTUITY AUDIX Digital Networking machine. #### REN See ringer equivalence number. #### reply loop escape An INTUITY AUDIX feature that gives a user the option of continuing to respond to a message after trying to reply to a nonuser message. #### reply to sender An INTUITY AUDIX feature that allows users to immediately place a call to the originator of an incoming message if that person's telephone extension is in the dial plan for the switch. #### request for comment #822 (RFC822) The IETF standard for basic Internet email message formatting and encoding. Request for comment #822 is sometimes used to describe the message header format. #### request to send (RTS) One of the control signals on an EIA-232 connector that places the modem in the originate mode so that it can begin to send. #### restart 1. An INTUITY AUDIX feature that allows users who have reached the system through the call answer feature to access their own mailboxes by entering the * R (Restart) command. This feature is especially useful for long distance calls or for users who want to access the INTUITY AUDIX system when all the ports are busy. 2. The reinitialization of certain software, for example, restarting the messaging system. #### restore The process of recovering lost or damaged files by retrieving them from available backup. #### retention time The amount of time messages are saved on disk before being automatically deleted from a user's mailbox. #### rewritable compact disc (CD-RW) A rewritable, optical storage medium used to load system software and back up system information on INTUITY AUDIX LX systems. #### rewritable compact disc drive The physical data storage and retrieval device used on INTUITY AUDIX LX systems to transfer large amounts of information on to rewritable compact discs (CD-RW). #### RFC822 See request for comment #822 (RFC822). #### right-to-use (RTU) fee A charge to the customer to access certain functions or capacities that are otherwise restricted, for example, additional voice or networking ports or hours of speech storage. Avaya personnel can update RTU parameters either at the customer's site or remotely through a modem. #### ringer equivalence number (REN) A number required in the United States for registering your telephone equipment with a service provider. #### ROM See read-only memory. #### RTS See request to send. ## S #### scan To automatically play mail messages, headers, or both. #### scheduled delivery time A time and/or date that an INTUITY AUDIX user can assign to a message that tells the system when to deliver it. If a delivery time is omitted, the system sends the message immediately. #### screen That portion of the INTUITY AUDIX user interface through whicadministrative tasks are performed. INTUITY AUDIX screens request user input in the form of a command from the `enter command:` prompt. #### secondary extension A second, fax-dedicated extension that directs incoming faxes directly into a user's mailbox without ringing the telephone. The secondary extension shares the same mailbox as the voice extension, but acts like a fax machine. Also called personal fax extension. #### serial port external loopback test A test consisting of a program that writes a set of data patterns to one or more selected ports, reads the data set that is returned, and then compares the two sets of data. Before this test can be executed, the transmit and receive pins must be wired together. See also serial port internal loopback test. #### serial port internal loopback test A test that is similar to the serial port external loopback test but does not require that the transmission transmit and receiving pins be wired together. Because the serial port internal loopback test is not used to test the full cabling of the port, the results it provides are not as thorough as those provided by the serial port external loopback test. See also serial port external loopback test. #### serial port send test A test that is used to write a continuous stream of printable alphanumeric characters to the specified port. This test is helpful when a new device is being added to the system and a continuous stream of data is required to resolve wiring issues. #### serial integration Can be two types: Proprietary and Simplified Message Desk Interface (SMDI). #### serial transmission The transmission of one bit at a time over a single wire. #### server A computer that processes and stores data that is used by other smaller computers. For Message Manager, INTUITY AUDIX is the server. See also client. #### shielded cables Cables that are protected from interference with metallic braid or foil. #### SID See switch integration device. #### SIMM See single in-line memory module. #### simplified message desk interface (SMDI) Also known as station message desk interface. Type of data link from the central office that contains information and instructions for the INTUITY AUDIX system. With SMDI, the caller need not reenter the called number once the call terminates to the INTUITY AUDIX system. #### simple mail transfer protocol (SMTP) A TCP/IP protocol that governs electronic mail transmission and reception. See also ESMTP. #### simplified message service interface (SMSI) Type of data link connection to an integrated 1A ESS or 5ESS switch in the INTUITY AUDIX system. #### single in-line memory module (SIMM) A method of containing random access memory (RAM) chips on narrow strips that are attached directly to sockets on the CPU circuit card. A SIMM has a 32-bit path to the memory chips. Multiple SIMMs are sometimes installed on a single CPU circuit card to meet the memory requirements of the processor. See also dual in-line memory module (DIMM). #### SMDI See simplified message desk interface. #### SMDR See station message detail recording. #### SMSI See simplified message service interface. #### SMTP See simple mail transfer protocol. #### station message desk interface (SMDI) See simplified message desk interface. #### station message detail recording See call detail recording (CDR). #### subscriber An end user who has been assigned a mailbox on the system and has user privileges on the INTUITY AUDIX system. #### surge A sudden rise and fall of voltage in an electrical circuit. #### surge protector A device that plugs into the telephone system and the commercial AC power outlet to protect the telephone system from damage due to high-voltage surges. #### SW Switch integration application identifier. See application identifier. #### switch An automatic telephone exchange that allows the transmission of calls to and from the public telephone network. See also private branch exchange (PBX). #### switch integration The sharing of information between a voice messaging system and a switch used to provide a seamless interface to callers and subscribers. #### switched access A connection made from one endpoint to another through switch port cards. This allows the endpoint (such as a terminal) to be used for several applications. #### switch hook The device at the top of most telephones that is depressed when the handset is resting in the cradle (that is, when the telephone is on hook). This device is raised when the handset is picked up (that is, when the telephone is off hook). #### switch-hook flash A signaling technique in which the signal is originated by momentarily depressing the switch hook. #### switch integration The sharing of information between a messaging system and a switch to provide a seamless interface to callers and system users. A fully integrated INTUITY AUDIX system, for example, answers each incoming telephone call with information taken directly from the switch. Such information includes the number being called and the circumstances under which the call was sent to that number, for example, covered from a busy or unanswered extension. #### switch integration device (SID) A combination of hardware and software that passes information from the switch to the INTUITY AUDIX system thus allowing it to share information with non-Avaya switches. The operation of a SID is unique to the particular switch with which it interfaces. #### switch network Two or more interconnected switching systems. #### synchronized mailbox A mailbox that is paired with a corresponding mailbox in another domain and linked through software that keeps track of changes to either mailbox. When the contents of one mailbox change, the software replicates that change in the other mailbox. #### synchronizer The name given to the trusted server by the email vendor, Lotus Notes. #### synchronous communication A method of data transmission in which bits or characters are sent at regular time intervals, rather than being spaced by start and stop bits. See also asynchronous communication. #### synchronous transmission A type of data transmission in which the data characters and bits are exchanged at a fixed rate with the transmitter and receiver synchronized. This allows greater efficiency and supports more powerful protocols. #### System 75 An advanced digital switch manufactured by Avaya Inc. that supports up to 800 lines for voice and data communications. #### System 85 An advanced digital switch manufactured by Avaya Inc. that supports up to 3000 lines for voice and data communications. #### system configuration See configuration. ## T #### T.30 The standard for Group III fax machines that covers the protocol used to manage a fax session and negotiate the capabilities supported by each fax endpoint. #### tagged image file format (TIFF) A compressed graphic format used to store and exchange digital image data. Faxes are stored in this format. #### TCP/IP See transmission control protocol/internet protocol. #### TDD See telecommunications device for the deaf. #### TDM See time division multiplexing. #### telecommunications device for the deaf (TDD) A device with a keyboard and display unit that connects to or substitutes for a telephone. The TDD allows a person who is deaf or hearing-impaired to communicate over the telephone lines with other people who have TDDs. It also allows a person who is deaf or hearing-impaired to communicate with the INTUITY AUDIX system. #### telephone user interface (TUI) The standard method of accessing messages through the telephone, that is, using the keypad to send commands to the messaging server and listening to messages through the handset. #### terminal See display terminal. #### terminal type A number indicating the type of terminal from which a user is logging in to the INTUITY AUDIX system. Terminal type is the last required entry before gaining access to the INTUITY AUDIX display screens. #### terminating resistor A grounding resistor placed at the end of a bus, line, or cable to prevent signals from being reflected or echoed. #### text-to-speech An INTUITY AUDIX option that pronounces text messages so users can retrieve text messages via the telephone user interface. #### TIFF See tagged image file format (TIFF). #### time division multiplexing (TDM) A method of serving multiple channels simultaneously over a common transmission path by assigning the transmission path sequentially to the channels, with each assignment being for a discrete time interval. #### tone generator A device acoustically coupled to a rotary telephone that is used to produce touchtone signals. #### traffic The flow of attempts, calls, and messages across a telecommunications network. #### transaction The act of routing a telephone call placed onsite through the switch to its final destination. Also the act of routing an incoming call to an extension. #### translations Software assignments that tell a system what to expect on a certain voice port or the data link, or how to handle incoming data. Translations customize the INTUITY AUDIX system and switch features for users. #### transmission control protocol/Internet protocol (TCP/IP) A suite of protocols that allow disparate hosts to connect over a network. Transmission control protocol (TCP) organizes data on both ends of a connection and ensures that the data that arrives matches the data that was sent. Internet protocol (IP) ensures that a message passes through all the necessary routers to the proper destination. #### troubleshooting The process of locating and correcting errors in computer programs (also called debugging) or systems. #### trusted server A server that uses IMAPI to access an INTUITY AUDIX mailbox on behalf of a user and is empowered to do everything to a user message that INTUITY AUDIX can do. Also a computer or a software application located in a domain outside the INTUITY AUDIX system. A trusted server requires that a subscriber have a special login and password to launch and use an INTUITY application programming interface (IMAPI) session and to access INTUITY AUDIX system mailboxes. #### TTS See text-to-speech (TTS). #### TUI See telephone user interface (TUI). ## U #### UCD See uniform call distribution. #### unattended backup The regular and automatic backup performed by the INTUITY AUDIX system of information critical to its operation. See also attended backup. #### Undelete An INTUITY AUDIX feature that allows users to restore the last message deleted by pressing * U. #### undelivered message A message that has not yet been sent to an INTUITY AUDIX user's incoming mailbox. The message resides in the sender's outgoing mailbox and can be modified or redirected by the sender. #### unequipped See equipped/unequipped. #### unfinished message A message that was recorded but not approved or addressed, usually as the result of an interrupted INTUITY AUDIX session. Also called working message. #### uniform call distribution (UCD) The type of call distribution group (or hunt group) of analog port cards on some switches that connects users to the INTUITY AUDIX system. System 75, Generic 1, Generic 3, and some central office switches use UCD groups. See also call distribution group. #### uniform resource locator (URL) An Internet text address stored in a format recognized to signify a link. A uniform resource locator is a standardized way of representing different documents, media, and network services on the World Wide Web. #### uninterruptable power supply (UPS) An auxiliary power unit that provides continuous power in cases where commercial power is lost. #### untouched message An INTUITY AUDIX feature that allows a user to keep a message in its current category by using the * * H (Hold) command. If the message is in the new category, message waiting indication remains active; for example, the message waiting lamp remains lit. #### UPS See uninterruptable power supply. #### URL See uniform resource locator (URL). #### U. S. 123 An alternate announcement set in U. S. English whose prompts use numbers, not letters, to identify telephone keypad presses. For example, a prompt might say, "Press star three," instead of, "Press star D." #### user A designated person with system administrator privileges in the INTUITY AUDIX system to add, change, and delete subscribers in that system See also subscriber. #### USB universal serial bus. An external bus standard that supports data transfer rates of 480 Mbps (480 million bits per second). #### user interface The devices by which users access their mailboxes, manage mailing lists, administer personal greetings, and use other messaging capabilities. Types of user interfaces include a touchtone telephone keypad and a personal computer equipped with Message Manager. #### user population A combination of different types of users on which INTUITY AUDIX configuration guidelines are based. ## V #### vector A customized program in the switch for processing incoming calls. #### VM Voice messaging application identifier. See application identifier. #### voice link The INTUITY Audix analog connections to a call distribution group (or hunt group) of analog ports on the switch. #### voice mail See voice message. #### voice mailbox See mailbox. #### voice message Digitized information stored by the INTUITY AUDIX system on disk memory. Also called voice mail. #### voice port The IVC6 port that provides the interface between the INTUITY AUDIX system and the analog ports on the switch. #### voice terminal A telephone used for spoken communications with the INTUITY AUDIX system. A touchtone telephone with a message waiting indicator is recommended for INTUITY AUDIX users. #### voicing 1. Speaking a message into the INTUITY AUDIX system during recording. 2. Having the system play back a message or prompt to a user. #### VP Voice platform application identifier. See application identifier. #### VR Voice response application identifier. See application identifier. ## W #### WAN See wide area network. #### warning A warning appears in an alarm or event log when a condition exists that may have an affect on the INTUITY AUDIX system, especially if the condition goes untreated. #### wide area network (WAN) A data network typically extending a local area network (LAN) over telephone lines to link with LANs in other buildings and/or geographic locations. #### www.messenger A browser-based interface that allows INTUITY AUDIX users to receive, store, and send their voice or fax messages from any computer browser, including Windows, Macintosh, and Sun. The software also enables users to create and send multimedia messages that include voice, fax, file attachments, and text. ## X ## Y ## Z Top of page

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