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| Message Manager Administration
> # Overview of Message Manager Administration This section explains how to administer the Avaya INTUITY platform and AUDIX subscribers for Message Manager. Topics include: Enabling Subscribers for Message Manager Troubleshooting Message Manager #### Before You Continue Before you use this section, verify that: Message Manager is installed and administered on your client workstation. FAX Messaging is administered on your system. All necessary LAN installation and configuration is complete. #### See Also For additional information about Message Manager, see: Information in the Message Manager concepts and features section about: Capabilities and Benefits of Message Manager Requirements to Run Message Manager Messaging Enhancements Planning Considerations The user's guide or administrator's guide for your release of Message Manager ### Enabling Subscribers for Message Manager Now that the platform is administered to handle the Message Manager application, you must give subscribers access to Message Manager. There are two ways in which you can enable subscribers for Message Manager: On an individual (subscriber-by-subscriber) basis By defining a Class of Service (COS) If you have a large number of subscribers to administer, defining or revising a COS is more efficient than enabling each subscriber individually.
> Note: The following tasks contain instructions that relate only to the one or two fields on a particular screen that are part of Message Manager administration. See Subscriber Administration for complete field descriptions.
> #### Enabling Message Manager on an Individual Basis To administer an individual subscriber for Message Manager: Start at the Messaging Administration main menu and select Messaging. Enter your login. The system then displays the AUDIX Command Prompt screen. At the `enter command:` prompt, enter change subscriber name/number, where name/number is either the name or the telephone extension of the subscriber you want to administer.
> Tip: To see a list of existing subscribers enter li su at the command line.
> The system displays the Subscriber screen, page 1. Press F7 (NextPage). The system displays the Subscriber Class of Service Parameters screen, page 2. Enter y in the fields labeled: `IMAPI Access? IMAPI Message Transfer? Trusted Server Access?` (Set this field to y only if Message Manager will be exchanging messages with an external email server.)
> Security Risk! Allowing IMAPI and trusted server access increases the possibility for toll fraud. See System Security for more information.
> Set the `Voice Mail Message Maximum Length:` to 1200 seconds. Set the `Call Answer Message Maximum Length:` to 1200 seconds. Set the `Mailbox Size Maximum:` to at least 12000 seconds. Press F3 (Enter) to save the subscriber information. The cursor returns to the command line, and the system displays the message: `Command Successfully Completed`. Enter exit or another administrative command at the`` `enter command:` prompt. #### Enabling Message Manager by Defining a COS To administer predefined groups of subscribers for Message Manager: Start at the Messaging Administration main menu and select Messaging. Enter your login. The system then displays the AUDIX Command Prompt screen. At the `enter command:` prompt, enter change cos name/number, where COS name/number is the unique COS you want to administer.
> Tip: To see a list of existing Classes of Service enter li cos at the command line.
> The system displays the Class of Service screen, page 1. Enter y in the fields labeled: `IMAPI Access? IMAPI Message Transfer? Trusted Server Access?` (Set this field to y only if Message Manager will be exchanging messages with an external email server.)
> Security Risk! Allowing IMAPI and trusted server access increase the possibility for toll fraud. See System Security for more information.
> Press F7 (NextPage). The system displays the Class of Service screen, page 2. Set the `Voice Mail Message Maximum Length:` to 1200 seconds. Set the `Call Answer Message Maximum Length:` to 1200 seconds. Set the `Mailbox Size Maximum:` to at least 12000 seconds. Press Enter to save the COS information. The cursor returns to the command line, and the system displays the message: `Command Successfully Completed`. Enter exit or another administrative command at the`` `enter command:` prompt. ### Troubleshooting Message Manager This section suggests remedies for some commonly encountered problems. Additional troubleshooting advice is included in the Message Manager online Help and the Message Manager Administration manual.
> Note: After installation, unless otherwise specified by contract, the customer is responsible for maintaining the TCP/IP addresses and for administration on the Avaya INTUITY system . Avaya service technicians dispatched for Avaya INTUITY system installation and maintenance are not allowed to troubleshoot the customer LAN unless specified by contract.
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